SUTLIFF HUMMER HARRISBURG PA

[hmer]

has anyone been there??

[Scouts Out]

While I was out in Harrisburg ,before I bought mine, I stopped there and looked. The salesman pissed me off real quick. I can not speak for the dealer but just one portly salesman. He cam out scowing that it was cold, then was pissed when I let him know I had a GMID number ("I will have to check to see if my boss will take that"). He asked if I would come back the next day to talk more cause it was close to closing time. Not what I was looking for, I am sure the dealer is better than this guy

[KenP]

Stupid salesman! I hate that. If he would have pulled that crap with me I'd have walked right in and looked for the manager explaining that I wanted to buy a new truck and that guy's an arse. I won't deal with him. http://www.elcova.com/infopop/emoticons/icon_mad.gif

I actually did that at a Buick dealership once. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[frank6150]

CO Hummer = PWNED

[partsguy]

Originally posted by Scouts Out:
While I was out in Harrisburg ,before I bought mine, I stopped there and looked. The salesman pissed me off real quick. I can not speak for the dealer but just one portly salesman. He cam out scowing that it was cold, then was pissed when I let him know I had a GMID number ("I will have to check to see if my boss will take that"). He asked if I would come back the next day to talk more cause it was close to closing time. Not what I was looking for, I am sure the dealer is better than this guy Well...sorry that happened to you,but at this single point dealership we try to make sure that a person is treated just like a person. You may have caught him at a human moment.
I know I've dealt with a lot of you folks and treated everyone with fairness and total respect.
I would say more but I do not want to step on the Hummer dealer's that advertise here when we do not.

Anyway.. please do not make up your mind about this dealership with just this ONE complaint.

See ya!

[cougar2]

FYI - Sutliff Hummer has a Sutliff Hummer Club Happening scheduled for next week at a new location in Central PA !!! Their events are always a great time for the entire family. I bought my Hummer from them 2.5 years ago. They have a fantastic staff/team at the dealership. They offer excellent service and support, too !!!
When you are ready to start shopping for your Hummer, make sure you look them up !!! http://www.elcova.com/infopop/emoticons/icon_cool.gif

[Aubs]

Well, I have to say that I've not had the best experiences here either. I went to get an H3 for my wife, had everything close to being worked out, and then called another dealer and found out I could save at least a grand. So needless to say the salesman at Sutliff was pissed. They refused to drop $1000 to get the deal done. I walked, and now they don't really want to even talk to me there.

Later, I had to bring the H3 in there for some work (the infamous Stablity/Traction/Encoder Motor problem!), and I spent all day waiting for them to fix it, and from what I can tell, they did NOTHING! The receipt said "attached loose wires". So obviously the problem appeared again in a few days. I was traveling out West, and stopped at Lynch, and they took care of the problem, knew exactly what it was, and were quick. Sutliff, as most Hummer dealers, knows almost nothing about the vehicle, does little research, and probably simply cares only about their bottom line. I mean, walk in there knowing anything about the cars, and you will know more than the salesman. Read the sales brochure and you'll get better, more accurate information. It's quite sad!

I've also had my H2 in for a rear seat cable fix that went bad within a month. And they don't really want to know what your problems are with they vehicle. Chuck, the service manager or rep or whatever, seems like he could care less as he text messages away on his cell phone.

Overall, I hope that GM knocks these guys into shape. They're a sad excuse for a dealership.

But their events are fun. However, I think that has more to do with the locations and guides they choose.

[Joe]

If your up for it I'd recommend taking a trip down to NuCar in Wilmington DE. Good group of guys and they have been in the Hummer game a long time.

p.s. and I say this even after the bastards didn't invite me to there recent Hummer Happening http://www.elcova.com/infopop/emoticons/icon_smile.gif

[Aubs]

Thanks for the recommendation. I am in Lake Placid, Ny right now, and soon I'll be about in Colorado. There is no decent dealer here that I can go to without driving at least 2.5 hours. In Colorado, there's at least one dealer right as you come down into Denver, but I don't know anything about them...

Nice webpage BTW. I got my wife's H3 at Armen though I wasn't very happy with them. They go the wrong options, and our salesman was a jerk... He told us that if we weren't 100% satisfied, we shouldn't fill out the dealer/salesman review. http://www.elcova.com/infopop/emoticons/icon_rolleyes.gif So he got bad marks. But glad it worked out for you. Maybe I'll try NuCar if I'm ever in that area again.

[Andy C]

I have to say that I had no complaints about Sutliff - I bought from them and was very happy - and they do lay on some great events.

[HUMR]

yeah ill be there this sunday the 23 , will be my first event http://www.elcova.com/infopop/emoticons/icon_wink.gif

[HUMR]

Andy did you go ? they had one goin on today (sunday the 23) but i was not able to go , family Bday this sunday thats why i was not able to go .

[MrAgent007]

Hello AUBS, I hope you are doing well these days. I have been a customer of Sutliff Hummer for years and my experience has been that they provide flawless service to my 2004 H1 Wagon. All components of the referenced dealer have always gone above and beyond the call of duty. I am sorry you have had a bad experience with Sutliff Hummer. By the way, when are you going to purchase a real hummer? Have a great day!

[Aubs]

You speak as though you might know me...?

I'm glad Sutliff has been good to you. They've got a good selection compared to places I've been in Colorado, and their building is nice. I still can't say I like the sales staff entirely, or that my service visits have been good. But maybe they take better care of "real" Hummer owners. ;) You're the guys that spend the big bucks.

And when I have enough money to afford an H1, it will be in my garage...:D

[MrAgent007]

Hello Aubs, Big 10-4! When you do get your new H1, you will wish you had purchased it years ago. Hopefully you will get it sooner than later. Have a great day!

[Scouts Out]

OK, You know you like to give everyone a benefit of the doubt but my frined Jim was looking for an H3, lives in Harrisburg, went to Sutliff and called me and drove to Pittsburgh to buy from Wright. He said they would not deal, impied they would not take the GMID, told him they were selling for over sticker. All this as he let them know he needed to buy one for his wife soon as he was leaving for the sandbox.

[partsguy]

OK, You know you like to give everyone a benefit of the doubt but my frined Jim was looking for an H3, lives in Harrisburg, went to Sutliff and called me and drove to Pittsburgh to buy from Wright. He said they would not deal, impied they would not take the GMID, told him they were selling for over sticker. All this as he let them know he needed to buy one for his wife soon as he was leaving for the sandbox.GMID is GMs money not the dealerships... They get that back.
Selling over sticker has never happened even when new.This company has been in buisness since 1931, don't think that could have happened by doing people wrong all those years.Maybe a misunderstanding but not the way you have discribed.
Sorry if he did not feel he got the treatment he felt he deserved.As with him being in the armed forces I wish him a speedy and safe return.

[timgco]

I'm not sure about the dealer, but i do know that the parts guy there can be trusted and even put into your will. He will deal with you like close family! No BS, no wrong parts, and great customer service. now all we have to do is get him to teach the salesman.

[HUMMERcustoms.com/TAZ]

I have dealt with Sutliff from a distance and I know they have had alot of chnages the last few months and told for the better. I know when We are buidling a project in Our shop if weneed factory We call partsguy and not Our local shop. I have never had the help offered as much as I have from this dealer. I'm a long way off but, with the treatment I have gotten i would look at making a deal there and driving it home. I think a guy could get real good treatment as of now with the changes made. I know I just recommend taking a look at Sutliff and do not get scared off over a few incidents. Locally at Our dealer You get mixed treatment because they are human. My service dept. at Landers Hummer is the best. He knows what We are doing with trying to push power with factory block and heads to see what we can get and i have a green light for a new motor if i need it while making the attempt. We are getting ready to add a water/methanol injection along with a CO2 spray on the after cooler. We went with a functioning reverse cowl hoood scoop to take the CO2 out before it can get in the fresh air intake and chock it done. The hood scoop has been mentioned on here before and they sponsored Me and it has worked great. He has bumpers of all kinds to add at different levels of covering or accenting the front and rear bumpers. I will be using some soon. We are doing a few more things and i hope to get photos of the chnange in My beast. Some will love and some will hate but it will not be anything like you have seen much of.

But, I would like to recommend Sutliff Hummer though based on My experience.

TAZ

[partsguy]

I'm not sure about the dealer, but i do know that the parts guy there can be trusted and even put into your will. He will deal with you like close family! No BS, no wrong parts, and great customer service. now all we have to do is get him to teach the salesman.
Didn't see any papers for the will yet.

[Aubs]

Wow, here to report yet another bad experience at Sutliff. Apparently, their only decent sales person left for a managment position elswhere (I certainly don't blame him). Must be a sign of the condition of things up there.

Anyway, I contacted M. G., said I was ready to go on a purchase, get me the info. Well, two hours later, still no exact figures on the payments, and a refusal to discuss anything! "Don't worry buddy, we'll get it all taken care of when you arrive." I guess they expected me to just come in the door after driving over an hour, and sign away... :rolleyes: That's just stupid. There's no way anyone should have to blindly go into the dealership, and then wait until the last moment for the final figures. It's quite a pressured sales technique. I complained about it on the phone, and he told me to go elsewhere and hung up! Wow, that was really ignorant... Also, I received quite a bit of resistance towards my GMID number. Thankfully, I refused to share it with them... And I dislike their addition of extras at the dealership that they refuse to remove. I made it clear the sissy chrome steps were not something I wanted. He said they'd talk about taking them off, and then when I called back, he told me that he thought I was unsure so didn't ask about it. :mad:

Anyway, I CANNOT recommend this dealership to anyone in Central PA. Service is always slow, the waiting area uncomfortable, the loaners are not Hummers or even Caddy's, and the sales department is the least customer oriented place I have ever experienced. You're probably better off visiting your local Caddy or Chevy dealer for routine things like oil changes, and visiting the dealer only when you need warranty work done. Even then, you might as well just travel to Scott, or NuCar. Armen might be better now, but during my last visit (before their new dealership, which is being built now?) the service was not so good. As a stand alone, perhaps things will improve there.

[mountainbiker]

The manager J.S. forwarded me on to R.F. to assist with an attempted purchase. They were very slow in responding to questions, and I quickly felt they were not interested in my business.

[IBHUMIN]

Hey Aubs, I just finished reading your posts and it sounds like you are not satisfied with anything! I don't know why you keep Knocking Sutliff, they are great up there! :D I bought my H2 SUT from them back in August 2004 and still deal with the parts guy, the service guy and always talk to everyone up there. I test drove one of the H2's almost 6 months before I considered buying mine and the salesman remembered me when I came back to say I decided to buy one. Now, how many other dealerships would remember someone 6 months later???? I go to every off-road event Sutliff has, I feel like I am a member of their family. Everytime I go there to have service done or more bling put on, everyone that works there takes time out to come and talk to me and ask me how I am doing!!!:eek: Don't knock Chuck either, he is a great service guy!!!

2005 White H2 SUT with 20" chrome wheels and Mud Grapplers. All the chrome I think you can get for it! STill looking for a slant back though!!!:cool:

[Aubs]

If you notice, I'm not the only one with negative experiences. Personally, I think they probably do not want my business because:
1. I'm frugal, and refuse to be fleeced by a dealer on the purchase of a new vehicle
2. I won't buy the overpriced parts and accesories through the service department
3. I expect stellar service on a $60,000 vehicle which should include at least an H3 or Cadillac for transport while I'm waiting, especially if it's going to be a few hours...

[timgco]

If you notice, I'm not the only one with negative experiences. Personally, I think they probably do not want my business because:
1. I'm frugal, and refuse to be fleeced by a dealer on the purchase of a new vehicle
2. I won't buy the overpriced parts and accesories through the service department
3. I expect stellar service on a $60,000 vehicle which should include at least an H3 or Cadillac for transport while I'm waiting, especially if it's going to be a few hours...

I can't speak for the sales guys, but I can speak for their parts dept. there. THey are the cheapest around...even after shipping.

Service is a matter of communication and following through.

I don't know of one HUMMER dealer that gives you a loaner HUMMER as a rental unless you are on their "perfered list." And even if you're not on their prefered list, you should still be in something nice... I bet if you plan ahead and ask for somthing nice, they'd try their best to get it. I have yet to end up in some $hitbox when my truck is in for service. MY last two loaners were Caddy's.

If you have a GMID cert in hand, figure it out before you go in there. If you're considering a new ride, you know what they cost already. Tell the sales MANAGER that you have a cert. in hand. If your'e still thinking of an H1, you can shred that GMID cert. They don't count for the H1's.

I think your #2 comment is crap!:rant:

[H2Finally]

Aubs, frugality has an art to it. Otherwise you'll be perceived as a cheap bugger, a bottom feeder, and just generally unpleasant. A business/dealership that is solid and established will NOT bend over backwards to get your dollar.

Bottom line pricing is never given on the phone in my experience. The "come on down, we can do $1000 less" is NOT bottom line nego -- just a way to get you to stop by, since you're a MUCH better candidate for a customer when you actually bother to drive (the 1 hour or so) down and be there in person.

Service quality is absolutely important. But loaners to me is not. Here in SoCal, I have NEVER received another H2 loaner. Did get a H3 a couple of times, but otherwise, it's whatever best vehicle Enterprise has at the moment, since Enterprise is the loaner subcontractor for my dealer. Get over it, it's just for a few days.

As far as parts prices are concerned, I don't know about on-site prices, but Partsguy on this forum is simply OUTSTANDING. Perhaps you'll be better off pm'ing him seperately for parts you need rather than stopping by the dealership.

[KenP]

PartsGuy ROCKS, Aubs. Seriously, did you piss everyone off up there?

I was in need of something and POOFF, it arrived from PartsGuy in a day.

Don't know anything else about the dealership, but PG kicks arse.

[KenP]

Aubs, frugality has an art to it. Otherwise you'll be perceived as a cheap bugger, a bottom feeder, and just generally unpleasant. A business/dealership that is solid and established will NOT bend over backwards to get your dollar.X2 I lose money at poker to them, but crack a discount whenever I need something.:shhh:

Plus I talk nice about the GREAT TEAM AT HALL HUMMER in Virginia Beach, 757-498-2300 ask for Chuck and tell him KEN sent you, all the time.:dancingbanana:

[PARAGON]

If you notice, I'm not the only one with negative experiences. No, you are the only one that's negative

[H2Finally]

Plus I talk nice about the GREAT TEAM AT HALL HUMMER in Virginia Beach, 757-498-2300 ask for Chuck and tell him KEN sent you, all the time.:dancingbanana:Dealer-whipped.

[IBHUMIN]

:beerchug: Well, I guess that goes to show you that it must be YOUR attitude AUBS and not the dealerships! Why don't you try to step down a notch off your pedastool and join the rest of us and be civilized and you might just get some extras in life!!!:perfect10s: to Sutliff for their excellent service!!!!

[EXH1X5]

If you notice, I'm not the only one with negative experiences. Personally, I think they probably do not want my business because:
1. I'm frugal, and refuse to be fleeced by a dealer on the purchase of a new vehicle
2. I won't buy the overpriced parts and accesories through the service department
3. I expect stellar service on a $60,000 vehicle which should include at least an H3 or Cadillac for transport while I'm waiting, especially if it's going to be a few hours...

Aubs, Aubs, Aubs!

Can't you see what has happened to you???

1. You:dancingbanana: do understand of course you are NOT Sutliff's "customer":rant: ...you ARE the "customer" of that Dealer you went out of you way to buy it from ...Sutliff's COMPETITOR!:D

2. You:dancingbanana: now want Sutliff's Parts Dept.:rant: to cut you special deals on parts & accessories for the Hum-hoe you bought from their COMPETITOR!:D

3. You:dancingbanana: now have problems with that Hum-hoe you bought from their COMPETITOR, but come crawling to Sutliff's Service Dept.:rant: and expect them to give you the same "Red Carpet Treatment" they give to THEIR Customers!:jump:

In the car biz what is happening to YOU is referred to as "slow-walking" someone! Wanna guess why they are??? Got the big picture now Aubs???:twak:

[BlueHUMMERH2]

EXH1X5, your post is rediculous. Every client is a potential customer. Treating a client as someone less special based on his/her previous place of purchase is stupid. Every client, regardless of sex, religion, race, orientation, height, girth should be treated like everyone else, because every client could be a customer. I feel bad for you EXH1X5. I know you usually have intelligent posts, but this is not one of them. Your old school thought on customer relations is dead in today's market. There are simply too many brands, dealerships, and competitors. There's no room for the "take it or leave it" mentality.

And FYI, I know Aubs did buy his H2 AT Sutliff, at STICKER. Your comment with your silly, jumpy smilies is completely unjustified.

[EXH1X5]

EXH1X5, your post is rediculous. Every client is a potential customer. Treating a client as someone less special based on his/her previous place of purchase is stupid. Every client, regardless of sex, religion, race, orientation, height, girth should be treated like everyone else, because every client could be a customer. I feel bad for you EXH1X5. I know you usually have intelligent posts, but this is not one of them. Your old school thought on customer relations is dead in today's market. There are simply too many brands, dealerships, and competitors. There's no room for the "take it or leave it" mentality.

And FYI, I know Aubs did buy his H2 AT Sutliff, at STICKER. Your comment with your silly, jumpy smilies is completely unjustified.

Oooops, you forgot the ...AMEN... at the end of your sermon!:violin:

Now take a running jump into the REAL WORLD!

IF?you had to make peace between as many HUMMER Dealers and HUMMER Owners as I have had to over the years, you'd know EXACTLY what I'm talking about! :jump: (dang, there goes those silly, jumping smiles again...how did you say you turn them off?)

[BlueHUMMERH2]

You're a moron. Go take some real world seminars held by the leading consulting company for the automotive industry, and then reevaluate your position with your clients. I guarantee you'll be surprised at what you're missing. I'm not preaching, I'm just telling you what the current accepted practice is. What's good for the dealership, the customer, and the client. Maybe you need to dust off your schoolbooks? Or perhaps buy some new ones...

[EXH1X5]

[quote=BlueHUMMERH2] EXH1X5, your post is rediculous [or did you mean ridiculous?]. Every client is [supposed to be anyway] a potential customer. Treating a client as someone less special based on his/her previous place of purchase is stupid [but it does happens]. Every client, regardless of sex, religion, race, orientation, height, girth should be [you mean... they aren’t?] treated like everyone else, because every client could be [you mean …SHOULD BE?] a customer. I feel bad for you EXH1X5 [be assured the felling is mutual]. I know you usually have intelligent posts [I’ve never been accused of that], but this is not one of them. Your old school thought on customer relations is dead [or at least it should be] in today's market. There are simply too many brands, dealerships, and competitors. There's no room for the "take it or leave it" mentality. [Oh, don’t stop there; we want to read the rest of SUTLIFF’s Mission Statement?]

And FYI, I know Aubs did buy his H2 AT Sutliff, at STICKER. Your comment with your silly, jumpy smilies is completely unjustified.:jump:

So then YOU:o are trying to tell all of us reading this that My Buddy:beerchug: Aubs complaints are COMPLETELY UNFOUNDED …is that what YOU:o want us all to believe???

I SAY NO TO YOU!!!:twak:

Aubs:) knows exactly how HE feels about the way HE has been treated by SUTLIFF …but until I explained it to him, HE just couldn't understand “WHY”!!!/quote]


NOTE: Edits/corrections/comments in BOLD are by EXH1X5; those silly, jumpy smilies are by ElcovaForums

[BlueHUMMERH2]

[quote=BlueHUMMERH2] EXH1X5, your post is rediculous [or did you mean ridiculous?].

Thank you for correcting that.

Every client is [supposed to be anyway] a potential customer.
Treating a client as someone less special based on his/her previous place of purchase is stupid [but it does happens].

Which you were just so vehemently justifying earlier?

Every client, regardless of sex, religion, race, orientation, height, girth should be [you mean... they aren’t?] treated like everyone else, because every client could be [you mean …SHOULD BE?] a customer.

I don't understand you. You just contridicted yourself. You supported a customer being treated differently based on his place of purchase. Obviously, you put Aubs the category of "could be" or maybe "isn't".

I feel bad for you EXH1X5 [be assured the felling is mutual].

Excellent. I enjoy the pity you have have in your feelings for me. OH!, maybe "felling" should be spelled "feeling." No?

I know you usually have intelligent posts [I’ve never been accused of that], but this is not one of them.

I do respect your previous posts.

Your old school thought on customer relations is dead [or at least it should be] in today's market.

It is dead. That's no longer what over 80% of auto dealerships want from their employees.

There are simply too many brands, dealerships, and competitors. There's no room for the "take it or leave it" mentality. [Oh, don’t stop there; we want to read the rest of SUTLIFF’s Mission Statement?]

Sutliff's mission statement is probably not even within viewing distance of any employee under their employment.


And FYI, I know Aubs did buy his H2 AT Sutliff, at STICKER. Your comment with your silly, jumpy smilies is completely unjustified.

So then YOU:o are trying to tell all of us reading this that My Buddy. Aubs complaints are COMPLETELY UNFOUNDED …is that what YOU:o want us all to believe???

No, you're comments are completely unfounded EXH1X5. You're assessing a situation, and presenting facts that are completely inaccurate.

I SAY NO TO YOU!!!:twak:

I say no to drugs too. You might try it.

Aubs:) knows exactly how HE feels about the way HE has been treated by SUTLIFF …but until I explained it to him, HE just couldn't understand “WHY”!!!/quote]

I think he has an excellent idea about why he's being treated that way. It's a mentality. So he now goes somewhere else. For his purchasing and for his maintenance. So I guess Sutliff lost out on that one. No money coming in on future sales (no way to generate a future sale from Aubs), and no money coming in on maintenance work.


NOTE: Edits/corrections/comments in BOLD are by EXH1X5; those silly, jumpy smilies are by ElcovaForums

Have you nothing else to do with your life? Go post something useful for us. I suspect if this needs to be continued, it has to enter the realm of PM's. You've presented your points, which I've countered, and this debate is no longer such much about Sutliff as it is about EXH1X5 vs. BlueHUMMERH2.

[Scouts Out]

Why wait, I was the first guy to say Sutliff sucked as far as their salesman, and this was verified by a friend who went so far as to drive 200 miles to buy his hummer from Wright because of their salesman Todd. I have never been told ever to come back later it is close to closing until I went there.

[PARAGON]

[quote=EXH1X5]

Have you nothing else to do with your life? Go post something useful for us. I suspect if this needs to be continued, it has to enter the realm of PM's. You've presented your points, which I've countered, and this debate is no longer such much about Sutliff as it is about EXH1X5 vs. BlueHUMMERH2.Did your daddy buy you your hummer while you were wearing tiger stripe panties?

[PARAGON]

Aubs, you a bottom feeder, and just generally unpleasant. A business/dealership that is solid and established will NOT bend over backwards to get your dollar.

Bottom line pricing is never given on the phone in my experience. The "come on down, we can do $1000 less" is NOT bottom line nego -- just a way to get you to stop by, since you're a MUCH better candidate for a customer when you actually bother to drive (the 1 hour or so) down and be there in person.

Service quality is absolutely important. But loaners to me is not. Here in SoCal, I have NEVER received another H2 loaner. Did get a H3 a couple of times, but otherwise, it's whatever best vehicle Enterprise has at the moment, since Enterprise is the loaner subcontractor for my dealer. Get over it, it's just for a few days.

As far as parts prices are concerned, I don't know about on-site prices, but Partsguy on this forum is simply OUTSTANDING. Perhaps you'll be better off pm'ing him seperately for parts you need rather than stopping by the dealership.I agree, but leave partsguy out of this. He really doesn't need this fruit on his table.

[KenP]

Partsguy ROCKS!!!!!

Don't dog the Sutliff staff as a whole.

Feel free to dog those individuals that screw around with you. Names would be appreciated.

[partsguy]

Thought this thread was dead??????

R.I.P.