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View Full Version : H3 Dead in driveway - 3rd time now


cmeinck
12-18-2005, 01:36 PM
I'm hoping someone here might be able to offer some insight on what might be causing my problem. I have 1600 miles and I've had to use roadside assistance 3 times. About 5-6 weeks ago, I noticed that the inside light on my H3 was not going off. The problem went away before I had a chance to bring it in. I figured everything was ok. About 1-2 weeks later, I go out to my H3 and it's completely dead - the alarm didn't even work. Anyway, I called Roadside Assistance and they jumped the truck. I left it started for about 1/2 hour and called the dealer. He said if it happened again, to bring it in. A few weeks later, after the car sat for 2 days or so, the same thing happened. I called the dealer and they suggested having it towed, so they could diagnose the problem. They checked it and then put it on some machine overnight to see if the computer was drawing more than it should overnight. They didn't notice anything out of the ordinary and replaced the battery. Last night, about 1.5 weeks after bringing it in, I went out and the same thing happened. Totally dead H3. Roadside assistance is coming in an hour to jump it.

The only thing I've done to the H3 was to have the iPod hooked up through the stereo. I take my iPod in every night, so it wasn't hooked up when the problem occured. I contacted the car stereo installer and they said it would have to sit for a month with the iPod drawing for it to cause the battery to completely draw down.

I'm concerned because this is a reoccuring problem and it doesn't seem like the dealer knows what's causing the problem.

Does anyone have any ideas? I'll be calling the dealership first thing tomorrow morning.

Thanks in advance.

NEOCON1
12-18-2005, 01:47 PM
buy a jeep

Highlander
12-18-2005, 01:50 PM
I think you already have the answer to your own problem. Send it back and keep sending it back until the problem is fixed. Its under warranty and thats why you have a warranty. The dealership should give you a loaner H3 while yours is being fixed.Hopefully you dont live to far fom the dealership. The point im trying to make is that its their problem so let them fix it.I wouldnt be busting my ass trying to figure it out when they have trained, certified technicians to do it. Good luck to you and im sure they will get this worked out for you.

cmeinck
12-18-2005, 02:01 PM
Is there any chance that my iPod hookup would be causing the problem? I just want to be sure it's nothing I've done.

...and no, I don't want a f***in' JEEP.

cmeinck
12-18-2005, 02:23 PM
Alec...thanks for your help.

Luckily, it's been in the driveway each time it's happened. The dealer is only 10 minutes away, so I might just drop by tomorrow rather than calling to see if they can fit me in. We have a second car (almost traded it in), so no worries. I'd much rather cruise to the hockey game in the H3 than my old Ford Escape.

I'll keep everyone updated.

cmeinck
12-18-2005, 02:23 PM
FWIW, I've been impressed with Roadside Assistance. Very friendly and fast service.

Pukematrixx
12-18-2005, 02:44 PM
Is there a specific number for Roadside or are you supposed to use the onstar thing? I probably should've figured this out at the dealer but I was in a rush.

cmeinck
12-18-2005, 02:47 PM
1-866-HUMMER6

Edspad
12-18-2005, 03:14 PM
Dbl. check all dome/glove box lights make sure you don’t have them on, I had a dome bulb that had pretty much burned itself down to a very faint glimmer, and it took a month to find that problem. I found it by shutting the garage door and a faint glimmer shown through.
Ground faults and such are hard to find on complex automotive systems,but it can be done. Just make sure its not something simple that you can handle or something you added into the system. http://www.elcova.com/infopop/emoticons/icon_smile.gif

PARAGON
12-18-2005, 11:28 PM
We had several H2s that had the same deal and it was diagnosed as a "module waking up." Some of the electronic modules for the seats or air suspension (on the H2) and such would not shut down after the ignition was shut off or they would "magically" come alive while the vehicle was off. It would draw the battery down and leave no trace.

Maybe a tech knows more about it as I can't remember exactly how they diagnosed this but I think it ate two of my batteries.

Hummertech
12-19-2005, 02:47 PM
I'll just give you this warning in advnace. 80% of the time when we get a complaint like this, it turns out to be something aftermarket that was installed.

DWPC
12-19-2005, 03:31 PM
Originally posted by cmeinck:
Is there any chance that my iPod hookup would be causing the problem? I just want to be sure it's nothing I've done.

...and no, I don't want a f***in' JEEP.

I think there's a huge chance the Ipod hook-up is your problem. Did the problem ever occur before the install?. Aftermarket installations, especially, electronics, are the curse of warranty service. Most indie "installers" are from the "It ain't smoking so it must the right wire" school.

The day's coming when mfrs are going to simply void the whole warranty if the elec system has been modified in any way.

psywzrd
12-19-2005, 06:12 PM
I believe there was bulletin about a problem with the dome light staying on. I can't remember exactly what the problem was but I'm pretty sure the light would come on when I stopped and then turn off as I accelerated. It was very weird but the dealership was definitely aware of the problem. Not sure if your problem is related but it's worth a look.

Guppy
12-20-2005, 12:19 AM
I also have a 2002 Chrysler Town and Country Van on which the dealer installed a pull down DVD player. My wife and I had a simular problem with the battery going dead after siting for a few days. After a number of trips to the dealer they finally figured out that something was wired backward on the DVD unit and it was causing a power drain.

I would suggest that you have the Ipod install checked out for a possible wiring issue.

First Hummer
12-20-2005, 02:17 AM
Originally posted by cmeinck:
Is there any chance that my iPod hookup would be causing the problem? I just want to be sure it's nothing I've done.

...and no, I don't want a f***in' JEEP.

you said the Ipod goes inside everynight correct,so if its not hooked up how can that be the problem.doesnt always have to be the aftermarket installer.

cmeinck
12-20-2005, 05:07 PM
I dropped off the truck today. I informed the service advisor of the iPod install. The thing is, they hooked my truck up overnight the last time I was in to see if there was any type of power drain coming from the computer. Wouldn't they have seen the iPod issue then?

Before the iPod is when I had the issue with the light not going out on the interior. This just "fixed itself".

If it does turn out to be the iPod, will they bang me for service? If so, then the stereo guy should pay. He repeatedly told me it wasn't related to his work.

Service guy said if the iPod is drawing 1/2 amp, then it could drain the battery in 3 days even if the iPod isn't connected.

To be honest, I have no clue. I'm just hoping they can diagnose the problem and I can still listen to my iPod.

I should know more this afternoon.

-Chris

DennisAJC
12-20-2005, 08:34 PM
All my add ons(NAV, 2 DVDs, 3 Monitors, T.V.Tuner, Front and Back Cams, Inverters, etc.) all go through 1 Master Kill switch.

Just to be safe, I flip that off when I get home or leave it parked for a duration.

cmeinck
12-25-2005, 02:46 PM
Well, they didn't find anything. They suggested removing the iPod hookup. I was travelling for Christmas, so they kept the truck for the weekend. They won't touch the iPod, even though it's a simple plug in the back of the stereo. It doesn't happen every day, so I don't understand what leaving it overnight accomplishes. Perhaps, it won't start after the 4 days. If not, then I'll have to visit the Car Stereo guy and have him remove the iPod. If the car ends up dead in the driveway a week after, I'm going to be pissed off. We'll see...

sandy
12-25-2005, 07:46 PM
cmeinck my wife bought an h3 on sept 20, 2005. it has been dead 4-times as far as starting. it still had lights on dash and underneath, but the dome light wouldn't come on and it wouldn't turn over. the problem is the bcm (body computer module). the dealer said the first units that came off the line have faulty units which causes the hummer not to start. the hummer is currently at the dealers. they installed a new bcm from a new hummer off the lot because of the backorder status of this part. this was a mistake. the manufactuer says it has to be a new unit that is programmed only for the vehicle it is going into. we have a loaner car right now waiting for the hummer to be fixed. my wife really likes her new hummer, but this problem has her uneasy because she was at work the last time it happened and she had to have the vehicle towed back to the dealer.Originally posted by cmeinck:
I'm hoping someone here might be able to offer some insight on what might be causing my problem. I have 1600 miles and I've had to use roadside assistance 3 times. About 5-6 weeks ago, I noticed that the inside light on my H3 was not going off. The problem went away before I had a chance to bring it in. I figured everything was ok. About 1-2 weeks later, I go out to my H3 and it's completely dead - the alarm didn't even work. Anyway, I called Roadside Assistance and they jumped the truck. I left it started for about 1/2 hour and called the dealer. He said if it happened again, to bring it in. A few weeks later, after the car sat for 2 days or so, the same thing happened. I called the dealer and they suggested having it towed, so they could diagnose the problem. They checked it and then put it on some machine overnight to see if the computer was drawing more than it should overnight. They didn't notice anything out of the ordinary and replaced the battery. Last night, about 1.5 weeks after bringing it in, I went out and the same thing happened. Totally dead H3. Roadside assistance is coming in an hour to jump it.

The only thing I've done to the H3 was to have the iPod hooked up through the stereo. I take my iPod in every night, so it wasn't hooked up when the problem occured. I contacted the car stereo installer and they said it would have to sit for a month with the iPod drawing for it to cause the battery to completely draw down.

I'm concerned because this is a reoccuring problem and it doesn't seem like the dealer knows what's causing the problem.

Does anyone have any ideas? I'll be calling the dealership first thing tomorrow morning.

Thanks in advance.

First Hummer
12-26-2005, 01:48 PM
Sandy I went threw the similar problems with the BCM ,you can not use one from another vehicle.It has to be new to be able to program it for your truck.Waited 2 weeks for mine to be fixed.Then I found out they charged me for the rental.

cmeinck
12-27-2005, 05:00 PM
Thanks for the info on the BCM. I just spoke with them and the car started after 4 days. Apparently, their computer would show if it's a BCM? Who knows? I'm going to pick up the truck today and then drop it off at the Car Stereo guy tomorrow. He'll remove the iPod and we'll see from there. Either way, I'm not too happy because nothing has been resolved AND I've been without my truck for over a week. PLUS, to diagnose it correctly, they need the car DEAD. The last time I had it towed so it would be doa. Well, someone proceeded to jump it when it arrived at the dealer. So, I'm back to square one.

sandy
12-28-2005, 01:08 AM
Thanks for writing me. The dealer says there are lots of BCM problems all over the US, but I have only seen 2 on this site. We are now getting the 3rd BCM for my H3 tomorrow and are considering using Ohio's lemmon law to get a new Hummer. My H3 has been at the dealer for over a week. I am not HAPPY.

usetosellhummer
12-28-2005, 01:11 PM
SUBMIT THE RENTAL COST TO hUMMER DIRECT. Replacement vechilce is included when your vehicle is out of service for extended peroids through Hummer roadside service. BCM sounds right, sometimes you will see right away with delayed starting, lights or door unlock not working properly or slowly. Good luck

First Hummer
12-28-2005, 05:14 PM
Originally posted by sandy:
Thanks for writing me. The dealer says there are lots of BCM problems all over the US, but I have only seen 2 on this site. We are now getting the 3rd BCM for my H3 tomorrow and are considering using Ohio's lemmon law to get a new Hummer. My H3 has been at the dealer for over a week. I am not HAPPY.

Sandy make sure they are using the same language when wtiting up each BCM problem.Some dealers get by the lemon law by changing some of the words around.Here in Massachusetts its 3 times for same problem.I had my similar problems good luck.

k9tim
12-28-2005, 11:00 PM
I had the same problem with the Xterra I got rid of for my H3.
Week after week when I would drive my car on the weekends, the Xterra was dead on Monday.

Believe it or not it turned out to be a RADAR DETECTOR I had plugged into an always on lighter socket.

Yeah, I know- no way would that kind of current draw come from a radar detector, but it was the real deal. I am a master electrician and was amazed when I got rid of the detector and the problem vanished.....

NoMoGMPG
12-29-2005, 04:20 PM
Non-OEM alarm system installations are notorious for causing system draws because of tapping into active module circuits. Not saying the BCM issue isn't a possibility, just not as likely.

Dave

cmeinck
12-29-2005, 04:23 PM
I picked up the truck on Tuesday and dropped it off Wednesday at the Car Stereo place. Rather than simply unplugging the iPod hookup, they pulled the whole installation out. When I picked up the truck, a small box filled with wires was greeting me on the front seat. That's $179 well spent. http://www.elcova.com/infopop/emoticons/icon_mad.gif

Now, it's the waiting game. I guess I want the truck to continue starting and the problems to go away. If that happens, then I'm back to square one with the iPod. I guess a non-working iPod is better than a problematic H3. The thing is, if the iPod was generating a "draw", their computers should have picked it up.

I'm not sure what the lemon law is here in NY. If it goes dead again, I will be investigating the LL. Hopefully, you'll see me posting 1.5 months from now asking for good iPod solutions!

evldave
12-30-2005, 01:07 AM
Hey, just as an fyi, rather than tear into the dash (and deal with crap like this) I just bought a Transpod (DLO) for my iPod. I plug it into the right cigarette adapter and use all the thingymaggers to get it to line up right with the stereo. Not problem for finding an available station, and it sounds ok - I have to crank the volume, but my H3 has started every day so far http://www.elcova.com/infopop/emoticons/icon_wink.gif

Maybe go with that route until someone comes out with a foolproof iPod adapter. I just wish GM would come out with a monsoon stereo, with aux input, MP3 CD player, with display, navigation, satellite radio, garmin GPS input and Windows MCE 2005 built in. Until then, I'll just drag around my laptop.

sandy
01-02-2006, 04:57 PM
I got my H3 back a few days ago, with it's 4th BCM installed and so far it's worked. I talked with the higher ups at GM and have gotten a good response. I continue to be hopeful that the computer problem is really fixed...because I really do LOVE my H3!

sandy
01-06-2006, 08:08 PM
It's been a week since I got back my H3 with the new BCM and so far, so good! http://www.elcova.com/infopop/emoticons/icon_smile.gif
I also really like the new mud flaps...it keeps the door handles and side panels a lot cleaner!

MrsRobinsn2000
01-07-2006, 12:18 AM
Wow I wouldn't be very happy if that happened to me. Thank god I have had no problems with mine. Good luck to you I hope you find the problem and get if fixed so you can enjoy your new HUMMER.

cmeinck
01-07-2006, 01:58 PM
It's been about a week or so since I removed the iPod adapter and no problems. Try going to a Ford Escape for a few days and you REALLY miss the H3.

cmeinck
01-15-2006, 01:17 AM
I went to a hockey game tonight - got in my H3 and got the DOORS alert and the inside light was not going off. Checked all doors and it wouldn't go away. I drove it home with the light on which isn't the safest thing.

I left the car in the street and the light went off. The road I live on doesn't allow you to park in the street, so I figured I'd move the truck. Same thing happened. I'm receiving a message that the doors aren't shut and the interior light isn't going off.

I'm hoping that it eventually goes off tonight or I'll be waking up to another dead H3. This is getting old fast.

The dealer didn't give me the paperwork last time I took it in. I'm starting to wonder if their guarding themselves against the lemon law. So, now I've go no iPod and the same crap is happening.

H CUBED
01-15-2006, 04:32 AM
You might want to have your dealer check each door pin switch. If the pin switch is loose or not grounding properly this could give the bcm a false door open message hence your dome light remaining on

HummerJim
01-15-2006, 12:16 PM
http://www.magnumforceracing.com/flaming_river_battery_switches.asp
As a last resort you can always put in a battery cutoff. You can find cheaper units in Hemmings, but these are heavy duty and install in the cockpit instead of opening the hood every time to turn the battery on and off. I had an RV with the battery running down problem and the dealer never figured it out, but installed one of these. The only problem you have is the engine computer relearning every time you reconnect - this is a last resort only, but I've been there and know what you're going through.

cmeinck
01-15-2006, 01:16 PM
You might want to have your dealer check each door pin switch. If the pin switch is loose or not grounding properly this could give the bcm a false door open message hence your dome light remaining on

This morning, the truck starts and the Door warning went away. However, the inside light now stays on while driving.

As a last resort you can always put in a battery cutoff. You can find cheaper units in Hemmings, but these are heavy duty and install in the cockpit instead of opening the hood every time to turn the battery on and off. I had an RV with the battery running down problem and the dealer never figured it out, but installed one of these. The only problem you have is the engine computer relearning every time you reconnect - this is a last resort only, but I've been there and know what you're going through.
I appreciate the suggestion, but I just don't think I should have to go to such limits for a new car with 1600 miles. I see this as the dealer's problem.

Tomorrow I give them yet another chance to fix this thing. (not to mention, I'm pissed off that I removed my iPod install and that wasn't it)

HumbleAg
01-15-2006, 10:00 PM
If a door switch is bad, a tone sounds and the light goes off after you start driving (although the display still shows "DOOR"). When you stop, the light will come back on. The tone continues to sound each time you start driving. You can turn the light off with the switch next to the headlight switch.

If you drove home with the light on all the time, your problem is different, like the interior light switch (also dims the instrument lights) is on.

I've had the door switch problem twice, once after a vigorous power washing, the other after a very harsh rainstorm.

(as an aside, if there is a bad door switch, there is no way to change the display and view the trip odometer, what a design screw-up)

And I wouldn't rule out the Ipod install as a source of the problem, they could have done something that fried the BCM.

Good luck!

cmeinck
01-17-2006, 02:21 PM
I'm picking the truck up today. They didn't find anything, but did fix the rear door latch that was part of new service bulletin. I also had them fix the rear wiper which I mentioned to them was also a service bulleting (thanks to this forum, I know).

cmeinck
03-10-2006, 01:27 PM
Just an update for the group. It's been about 2 months and no issue with the truck. I contacted the car stereo store and they are considering other options. They used a Soundgate interface with a Blitz (charger of some sort). They are going to try a different brand than Soundgate and leave the charger off. I'll be glad to get my iPod up and running again - hoping my truck continues to start every morning!

Chip
03-11-2006, 02:30 PM
For what it is worth. I put a dry cell battery in mine right after I got it. It was clear the battery that came with it struggled to get it started in morning. Never a problem since.

HummerJim
03-11-2006, 03:21 PM
I put a red top optima in during the summer. I've got a long history with those batteries and they are rugged, take a pounding, and hold a charge a long time when not in use (used them in my old RV with three parallel).

DRTYFN
03-11-2006, 04:47 PM
Should have used a yellow top. They're much more rugged.

azsidewinder
07-24-2006, 11:54 PM
OPTIMA RedTop Benefits

* Last's up to 2 times longer than other batteries.
* More power in the initial 1, 2, 5, and 10 seconds of the starting process than comparably rated conventional lead acid batteries.
* Constant performance quality keeping your battery running at the same level even as it's being discharged.
* Ideal for seasonal use, fully charged, it can remain unused for up to 12 months at room temperature (or below) and still start a vehicle.
* 15 times more resistant to vibration than other batteries.
* Nonspillable with complete fitment flexibility; can mount in almost any position

Best battery made in my opinion! Have had one in every vehicle Ive owned the last 10-15 yrs and one problem Ive never had is a dead battery, even if Ive forgotten to close the glove box or left an interior light on over night!

I noticed when buying my H3 that all the Hummers they were wanting me to test drive all seemed to have dead batteries. So even though the H3 had a brand new AC Delco, I removed it the next day to be sure a battery wouldnt be an issue!

Big Z
07-25-2006, 12:11 AM
Check dimmer switch, And UNPLUG The RADAR DETECTOR! :D

cmeinck
10-10-2006, 03:17 AM
Just got back last night from a long trip upstate. I got in the truck today to move it and the lights were dim. Figured if I could start it, I'd be able to recharge the battery (no idea why it drained). No iPod, no TV's on. Key is stuck. Truck is dead. I'm getting tired of this crap. Calling for a tow tomorrow and will ask them not to jump it so maybe the dealer can figure out what's happening. BTW, this is the 2nd battery.

deserth3
10-10-2006, 06:42 AM
ASk them to make sure the connectors inside the fuse and relay box are connected properly. When I installed my offroad lights I found the top was put on without the connector latches engaged. When I went to start the only thing that would work was locks, lights and the key wouldn't come out of the ignition.
Without the latches engaged the connectors were right on the edge of making a good connection.

cmeinck
10-10-2006, 03:42 PM
What a morning. The towing service didn't want to tow it, saying the street was too tight and they would need 3 people to get it on the flatbed. I told him to leave it, let them come and fix it. The last thing I wanted was a jump, so we couldn't figure out what's actually causing the problem. A few minutes later, my bell rings and he said "you steer, I push". We blocked traffic on the block, but we got it on the flatbed. Just a bit embarassing. According to their service dept, it's way beyond dead. They normally get an odometer reading and that's not even coming up. They plan on hooking it up to the various machines and seeing if they can find the issue. I'm seriously losing faith in this truck. 6400 miles and it's been towed 4 times.

RubHer Yellow Ducky
10-10-2006, 04:11 PM
What a morning. The towing service didn't want to tow it, saying the street was too tight and they would need 3 people to get it on the flatbed. I told him to leave it, let them come and fix it. The last thing I wanted was a jump, so we couldn't figure out what's actually causing the problem. A few minutes later, my bell rings and he said "you steer, I push". We blocked traffic on the block, but we got it on the flatbed. Just a bit embarassing. According to their service dept, it's way beyond dead. They normally get an odometer reading and that's not even coming up. They plan on hooking it up to the various machines and seeing if they can find the issue. I'm seriously losing faith in this truck. 6400 miles and it's been towed 4 times.

Sounds to me it was built on a thursday of a 4 day week...

RYD

deserth3
10-13-2006, 01:49 PM
Any news?

Crash ?
10-13-2006, 02:17 PM
Ya haven't hit Lemon Law status yet.. Or is that just one of those urban legend deals..??

H3.007
10-13-2006, 02:27 PM
Correct me if I am wrong but three times on the same vehicle with the same problem qualifies as a Lemon Law vehicle, does it not? :rant:

RubHer Yellow Ducky
10-13-2006, 02:43 PM
Correct me if I am wrong but three times on the same vehicle with the same problem qualifies as a Lemon Law vehicle, does it not? :rant:

Check your state laws. Easy enought to do on line

OR

call your local Legal Aid society...

RYD

cmeinck
10-14-2006, 05:26 PM
Any news?
The called later on Tuesday, said they found a loose battery cable. Odd, since I've never done anything under the hood outside of removing a few leaves. They charged the battery and said everything was cool. Here's the interesting part, they said GM wants them to keep the truck overnight, drive it home and see if it occurs again. They ended up calling on Friday to say it was ready to be picked up. The problem is that it doesn't occur daily, so for them to keep it doesn't really serve a purpose. I don't think it's fixed, because it's happened 4 times and they haven't found anything. Charging the battery is not a fix, but just a means to get the truck running again. I definitely think it will happen again. I'm going to write a letter to GM, so they are on notice about the situation.

Here's what I found online regarding the lemon law for NY:
If your car does not conform to the terms of the written warranty and the manufacturer or its authorized dealer is unable to repair the car after a reasonable number of attempts during the first 18,000 miles or two years, whichever comes first, you may be entitled to a full refund or a comparable replacement car.

It is presumed that there has been a reasonable number of attempts to repair a problem if, during the first 18,000 miles of operation or two years from the original delivery date, whichever comes first, either (a) the manufacturer (or its authorized dealer) has had an opportunity to repair the same problem four or more times and the problem continued to exist at the end of the fourth repair attempt; or (b) the car was out of service by reason of repair for a cumulative total of 30 or more calendar days for one or more problems.

Should it come to this, I'm guessing it's a good idea to retain an attorney. I'm guessing GM/Dealer will be reluctant to give me a refund or replacement.

cmeinck
10-14-2006, 05:32 PM
After reading that lemon law, it's clear why GM requested they keep the car for a few days. Sounds like 4th time, it becomes a lemon. I've been really flexible with the dealer and hope it doesn't come to this. Next time, it's getting towed to HUMMER and I'll call an attorney. I think I've been more than flexible. Not only has this been 4 times, but a few times it's been for a few days. We're a multi-car family, so didn't need a rental. Just the same, I didn't buy a new truck so it could sit in the shop for days at a time.

FWIW, the dealer service has been very nice. I know they are trying. Also, my truck was washed before I picked it up.

RubHer Yellow Ducky
10-14-2006, 05:53 PM
The called later on Tuesday, said they found a loose battery cable. Odd, since I've never done anything under the hood outside of removing a few leaves. They charged the battery and said everything was cool. Here's the interesting part, they said GM wants them to keep the truck overnight, drive it home and see if it occurs again. They ended up calling on Friday to say it was ready to be picked up. The problem is that it doesn't occur daily, so for them to keep it doesn't really serve a purpose. I don't think it's fixed, because it's happened 4 times and they haven't found anything. Charging the battery is not a fix, but just a means to get the truck running again. I definitely think it will happen again. I'm going to write a letter to GM, so they are on notice about the situation.

Here's what I found online regarding the lemon law for NY:
If your car does not conform to the terms of the written warranty and the manufacturer or its authorized dealer is unable to repair the car after a reasonable number of attempts during the first 18,000 miles or two years, whichever comes first, you may be entitled to a full refund or a comparable replacement car.

It is presumed that there has been a reasonable number of attempts to repair a problem if, during the first 18,000 miles of operation or two years from the original delivery date, whichever comes first, either (a) the manufacturer (or its authorized dealer) has had an opportunity to repair the same problem four or more times and the problem continued to exist at the end of the fourth repair attempt; or (b) the car was out of service by reason of repair for a cumulative total of 30 or more calendar days for one or more problems.

Should it come to this, I'm guessing it's a good idea to retain an attorney. I'm guessing GM/Dealer will be reluctant to give me a refund or replacement.

YES !

Thats a VERY GOOD GUESS...

:perfect10s:

RYD

f5fstop
10-14-2006, 06:53 PM
YES !

Thats a VERY GOOD GUESS...

:perfect10s:

RYD

Not really! Force an issue in front of an arbitrator first. Their ruling must be complied with by GM, but not by you. So, go that route first, and if you lose in arbitration, go for the attorney.

However, you say you take the ipod in every night, is there a power hookup for the ipod that is still connected? I'm sure you checked that installation. (I'm not familiar with an ipod so not sure if there are any power wires or not.)


Information is contained in your owner's manual.

Have you tried step Two?

STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the HUMMER Consumer Relations Manager by calling
1-866-HUMMER6 (486-6376), Customer Assistance
prompt. In Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
• Dealership name and location
• Vehicle delivery date and present mileage
When contacting HUMMER, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.Contact the BBB Auto Line Program using the toll-free
telephone number or write them at:
BBB Auto Line Program
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4200 Wilson Boulevard
Suite 800
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Telephone: 1-800- 955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.

usetosellhummer
10-15-2006, 03:57 AM
I swear it's the I pod, or the tv, whoever installed them did something wrong!

usetosellhummer
10-15-2006, 04:05 AM
Sorry, that leads me to a story about how your trusted aftermarket guy and f up at any time. i sold a truck to a Doctor in town and she loved her H2. Well after the tv's were installed they had a dead battery and then could not restart after a jump. Her husband brought it in and we found nothing wrong but charged the battery and did a load test on the system. Next day the truck stalls and tey lose power stearing. he is pissed and it's towed in. My best tech cannot find anything wrong. We send it to the aftermarket people we have used for years and have sent hundreds of thousands of dollars in work to. After several promises all is well they go to AZ for a week. on the way home they lose power at 80mph and almost get killed. They come bakc demanding out of the truck. The GM put them in a new Denali and cleaned it up. tow days later a tech from the aftermarket shope comes in and we finally find out what it was. one lkittle wire under the seat too close to the seat frame rail was shorting. the first time they taped into a wire that was for the ignition system.

NEOCON1
10-16-2006, 06:43 PM
I swear it's the I pod, or the tv, whoever installed them did something wrong!

X2 seems like it always is :iagree:

Crash ?
10-17-2006, 12:50 AM
This is one of those Ipod interfaces that does an FM broadcast right..?? Does it stop broadcasting and shut off when you remove the Ipod from it's cradle..?

With the truck running tune a portable radio into the ipod broadcast and the shut the truck down.. Is it still broadcasting the Ipod..??

I'm betting these guys wired into the first 12vdc they could find and that woulda been the cig lighter plugs and they are always on in the H3..

--
Rob

RubHer Yellow Ducky
10-17-2006, 01:13 AM
This is one of those Ipod interfaces that does an FM broadcast right..?? Does it stop broadcasting and shut off when you remove the Ipod from it's cradle..?

With the truck running tune a portable radio into the ipod broadcast and the shut the truck down.. Is it still broadcasting the Ipod..??

I'm betting these guys wired into the first 12vdc they could find and that woulda been the cig lighter plugs and they are always on in the H3..

--
Rob

WHAT cig lighter ???

RYD

usetosellhummer
10-17-2006, 01:13 AM
YUP I made sure they did not do that with the sirius s50 in my truck

f5fstop
10-17-2006, 10:45 AM
WHAT cig lighter ???

RYD\

The hole where the cigar lighter element would go, if you purchased the cigar light package....:beerchug:

mountainbiker
10-28-2006, 12:18 PM
cmeinck, has there been any resolution to your problem?

RubHer Yellow Ducky
10-28-2006, 01:48 PM
\

The hole where the cigar lighter element would go, if you purchased the cigar light package....:beerchug:

Thank goodness I only DRINK & Chase Women !!!

Bad enought habits in themselves

RYD

ROADNOTCA
10-28-2006, 02:42 PM
http://www.magnumforceracing.com/flaming_river_battery_switches.asp
As a last resort you can always put in a battery cutoff. You can find cheaper units in Hemmings, but these are heavy duty and install in the cockpit instead of opening the hood every time to turn the battery on and off. I had an RV with the battery running down problem and the dealer never figured it out, but installed one of these. The only problem you have is the engine computer relearning every time you reconnect - this is a last resort only, but I've been there and know what you're going through.
http://store.summitracing.com/partdetail.asp?autofilter=1&part=HLA%2D002843011&N=700+311398+115&autoview=sku
A less expensive battery kill switch.

RubHer Yellow Ducky
10-28-2006, 03:01 PM
http://store.summitracing.com/partdetail.asp?autofilter=1&part=HLA%2D002843011&N=700+311398+115&autoview=sku
A less expensive battery kill switch.

NOW that is neat...

I wonder what gauge wire you need to run from the battery

AND

I like that you can remove the key. The installation should be high in the dash to make it time consuming for a (possible) not likely thief trying to bypass it. Also under the bonnet you would need to run the wires as hidden as possible as a time value (except your time of installation goes up.

I'm looking at this as theft deterent also as I live in the STOLEN CAR CAPITAL of the U.S.

RYD

ROADNOTCA
10-28-2006, 03:19 PM
NOW that is neat...

I wonder what gauge wire you need to run from the battery
RYDI'm using them on my 1985 Suburban, leaky circuits and all. I splice them into/interupt the battery ground, same thing as disabling a battery for any electrical work. I have two batteries as I want to eventually weld with 24V. Plus I have a way to disco one battery when camping so I'll always have a battery to start-up at the end of the trip. Using a switch just saves wear-n-tear on the battery terminal clamps.

cmeinck
10-28-2006, 07:29 PM
I'm not sure exactly what they told me, but assured me it was not connected to anything that would cause battery drain. I confirmed this with the Hummer dealer. Again, I forget where it's wired, but it's not powered up until the truck is started. Hummer kept the truck for 3-4 days before returning at GM's request. I've had it back for a few weeks without a problem. I even got a call this week to see how things were with the truck. That never happened before.

This problem was occuring BEFORE the TVs.

cmeinck
01-03-2007, 03:25 PM
Well, it happened again last night. I got into the truck and click,click,click. No start. I'm so frustrated with this truck. Calling GM, then roadside assistance yet again.

K9sH3
01-03-2007, 04:08 PM
I hope mine doesn't start this. When I flew back in and got to my 3 it was dead as crap. no click no nothing!
Is there anyway to test to see if there is power running, how much and from where?
The only thing I had on was the radar detector and the two lil lights for the "offroad lights" switches.

cmeinck
01-03-2007, 05:10 PM
I called GM direct and told them I didn't want the truck. The way I see it, this is the 5th time for the same problem, fourth time the dealer has had the truck for this issue (first time they suggested I call roadside for a jump). It's got barely 8000 miles, so this truck is clearly problematic. Dealership was helpful. They simply pass the info to GM who reviews the case. A quick look at my roadside assistance history would show the problem(s).

I'll keep you updated. Truck has been towed to the dealer today.

Desert Dan
01-03-2007, 06:04 PM
cmeinck

I don't blame you.

A dead truck can equal a dead owner depending on where you travel. Winter or Summer.

Reliability in #1 in my book.

Hunner
01-03-2007, 06:27 PM
Way back there somewhere there was talk of the BCM and it being new or programmed to a specific vehicle. I thought it was a bunch of fuses and relays. Is there some ROM in there or something to program??
I also read about someone else installing the roof lights. I also had a problem getting the BCM to engage with the plugs under it. I found out how to lock them up before installing it. When I did put it in but not fully engaged I got all kinds of weird things going on. I wonder if that could still be part of this problem. If any one of those leads into those huge connectors is pushed out of contact or pinched and shorting to another one it could cause this. It could even be a shorted relay or one that hangs. It looks like installing a temporary amp meter in line with the battery would show if there was any drain while the system is off. I guess it would have to be a sensitive digital to be accurate. I would think the dealer would know what is supposed to be the draw on the PCM when off and maybe the alarm. Then check for any additional draw. Then of course it could be aliens. Do you park under large power lines are live next to a large deposit of iron ore?? It is probably a pulled stripped wire somewhere that would be good training for GM techs to figure out on there own time back in Detroit!! Sorry you are having this problem.

f5fstop
01-03-2007, 10:41 PM
Way back there somewhere there was talk of the BCM and it being new or programmed to a specific vehicle. I thought it was a bunch of fuses and relays. Is there some ROM in there or something to program??
I also read about someone else installing the roof lights. I also had a problem getting the BCM to engage with the plugs under it. I found out how to lock them up before installing it. When I did put it in but not fully engaged I got all kinds of weird things going on. I wonder if that could still be part of this problem. If any one of those leads into those huge connectors is pushed out of contact or pinched and shorting to another one it could cause this. It could even be a shorted relay or one that hangs. It looks like installing a temporary amp meter in line with the battery would show if there was any drain while the system is off. I guess it would have to be a sensitive digital to be accurate. I would think the dealer would know what is supposed to be the draw on the PCM when off and maybe the alarm. Then check for any additional draw. Then of course it could be aliens. Do you park under large power lines are live next to a large deposit of iron ore?? It is probably a pulled stripped wire somewhere that would be good training for GM techs to figure out on there own time back in Detroit!! Sorry you are having this problem.


Ok, I'm confused.:jump:

All BCMs are programmed specific to a vehicle, the difference with the H3 BCM and most others is, once the BCM is programmed to the specific VIN, it cannot be reprogrammed to another VIN. So, the old trick of checking out if a BCM is failed on one vehicle, by putting in a known good BCM from another vehicle, reprogramming it, has been taken away.

As for current draw. I sure hope the dealer has performed a VAT test on the battery/charging/starting system to see if there is a larger than normal drain. All vehicles have a parasitic drain, but in most cars, the parasitic drain is higher for the first twenty minutes, then the controllers go to sleep, and the parasitic drain drops off.
If after twenty minutes, there is no excessive parasitic drain, then there is usually something wrong in the starting circuit or the charging circuit, and this can be check with a vehicle start (to see if the starter circuit is drawing excessive amps), and the charing circuit (to see that the charging circuit, including the generator is supplying the correct amps to the battery).

If all these tests check out, then there is a possibility that one of the controllers is waking up prematurely and causing a large amp draw. Extremely uncommon, but it can happen.

Battery failure is one of the highest warranty items facing any auto manufacturer, but this many batteries in one vehicle in this short of time, tells me that there is definitely a battery drain somewhere in the circuitry, and it appears that the dealer cannot find it or test for it correctly. My recommendation would be another dealer. If two dealers tell you there is nothing wrong, and you aren't leaving your lights on, then the vehicle is one of those very few that have an electrical problem that cannot be fixed. I have heard of them from other engineers, never seen one personally, but I guess they are out there.

cmeinck
01-03-2007, 10:45 PM
Well, my truck is ready to be picked up. Dead cell in the battery. Yes, this is battery #2 we are talking about. No rhyme or reason given for why this has happened. They suggested I drive the truck more often? The truck has been driven, was not sitting and still was DOA yesterday.

I'm picking it up tomorrow and waiting to hear back from GM.

If GM ever wants me to purchase and/or recommend one of their cars during my lifetime, they will do the right thing. Replacing batteries until it becomes my problem is not the right thing.

Desert Dan
01-03-2007, 10:54 PM
cmeinck
Mine went dead once and I put in a new Optima. No further problems. I did not want to replace junk with another piece of junk. I certainly didn't want a dead battery in the middle of Death Valley or Nevada.

I will dump off the orignal battery next time I go to the dealer.

cmeinck
01-04-2007, 10:12 PM
GM called to confirm my request to have them buy back the truck. They indicated they spoke to the dealer and "the battery was replaced". Clearly, they are not taking this matter seriously. At no time did the rep mention the 5 times the car has gone dead or the 4 times it has been towed to the dealer. I have a bad feeling I'm about to get hosed. She said if I'd like, I can have it escalated and receive a response by Monday. They told me 48 hours on Tuesday and now it's an additional 48 hours. I'm trying to be nice about the whole matter, but I'm getting a bit annoyed. She acted as if it were the first time it happened and it's magically gone by inserting a new battery. I explained that my old Ford Escape has never once been DOA after 60,000 miles. The H3 has been dead 5 times with only 7500 miles. I informed her to look at the roadside assistance records on the vehicle. 5 times for a dead vehicle. Hmmmmm, does that sound reliable? I explained that I had yet to contact an attorney, but would if necessary. Simply put, give me a truck that works or a refund. Clearly, there is a problem with this one.

Not to mention, I lose on this too. I've added all types of accessories -- roof racks, marker lamps, chrome hood handles, chrome handles on roof, chrome gas cap, chrome seat control bezel, chrome speaker surrounds, HUMMER letters, chrome lower grill inset, dual headrest DVD players. If they do buy it back or give me a new truck, I don't know what I'm going to do about all my extras. I love my H3, but it should have been yellow because it's a major lemon.

nychot
01-04-2007, 10:42 PM
GM called to confirm my request to have them buy back the truck. They indicated they spoke to the dealer and "the battery was replaced". Clearly, they are not taking this matter seriously. At no time did the rep mention the 5 times the car has gone dead or the 4 times it has been towed to the dealer. I have a bad feeling I'm about to get hosed. She said if I'd like, I can have it escalated and receive a response by Monday. They told me 48 hours on Tuesday and now it's an additional 48 hours. I'm trying to be nice about the whole matter, but I'm getting a bit annoyed. She acted as if it were the first time it happened and it's magically gone by inserting a new battery. I explained that my old Ford Escape has never once been DOA after 60,000 miles. The H3 has been dead 5 times with only 7500 miles. I informed her to look at the roadside assistance records on the vehicle. 5 times for a dead vehicle. Hmmmmm, does that sound reliable? I explained that I had yet to contact an attorney, but would if necessary. Simply put, give me a truck that works or a refund. Clearly, there is a problem with this one.

.

you are being way too nice with the dealer and gm. you need to escalate. threaten to go to the media if they dont take it back. that always works wonders. i had a mercedes suv. i won't go into what the problem was, but when it recurred a second time i demanded to talk to the regional service mgr. they took the car in, brought in engineers to look at it, couldnt duplicate it. i said i do not want it back. and if i'm forced to take it back i will make it public. they asked what i wanted after a year into my lease. i said all my payments, including down payment, fees etc etc. two weeks later i had a certified check from MB. they did however have me sign an agreement not to go to the media or discuss the settlement publicly. that was about 7 years ago. scream and threaten -- thats the only way to get action. i've been following this thread to see how you've been doing. not only do i sympathize, but i got an h3 early in december so i too have a vested interest. in fact for the past week, i've been down with the flu and havent driven the h3. but after reading your problem i've had my wife start is every night just to make sure it isnt dead. it's fine. it's an '07 with at. good luck!!!!!!:beerchug:

Desert Dan
01-04-2007, 10:44 PM
cmeinck

And GM wonders why their sales are down?

What the cost to replace a truck compared to a dissatisfied customer who will probably never buy a GM product again and tell all his friends of the bad experience??

High Quality and Good customer service can solve the problem and possibly keep the customer and get repeat business.

GM are you listening?

cmeinck
01-04-2007, 11:38 PM
cmeinck

And GM wonders why their sales are down?

What the cost to replace a truck compared to a dissatisfied customer who will probably never buy a GM product again and tell all his friends of the bad experience??

High Quality and Good customer service can solve the problem and possibly keep the customer and get repeat business.

GM are you listening?

I live on a busy block. It's embarrassing having my H3 getting towed. For those who haven't gone through it, it takes a good half hour to get it on the flat bed. I leave my H3 in the driveway, so they have to push it out into the street in order to get it mounted. Tow service guy pushes and I steer. All the while, people slow-down and stare at my beast getting towed.

If they do buy it back, I'd assume it goes back to GM for inspection and eventually ends on a lot somewhere. So, I'd venture to say the lifetime value of a customer is worth more than any loss they'll incur. The dealer has been great, outside of the service manager informing GM that he has only one record of this incident. The jury is still out on GM. I'm sure they do get their fair share of unsubstantiated claims, but this isn't one of them. It is a little troubling that I don't get to interact with the decision maker. The rep I spoke with today is the go-between.

Thanks for all the encouragement here at the Hummer Forums and the forum admin. This place has been a big help across the board.

I'll keep you updated.

Desert Dan
01-05-2007, 01:16 AM
I hope you get a new H3 and can start over.

I think the overall quality of the H3 is pretty good and seems on par with the new C6 Vette in materials and fit and finish.

Time will tell how the H3s holds up.

cmeinck
01-10-2007, 03:31 PM
Well, I received a call on Monday saying they needed an additional 48 hours. Today I received the call. "At this time, GM will not be repurchasing the vehicle and problems will be handled through your warranty".

I am furious... In my conversation with the rep on Monday, I mentioned that service suggested "I start the vehicle every day". What if I go away and park in long term parking? Should I pay someone to start my $40 truck so it doesn't go dead? She said that Hummer was aware of issues should the car not be regularly started.

Simply put, they know there are issues with my car and have chosen not to take care of me, the customer. I will be certain to share that information with anyone who asks about my HUMMER or my experience with GM. I wasn't being unreasonable. I didn't cry refund. I simply wanted a truck that started. Take this lemon back to the factory, so it became their problem.

I'm thinking about my next steps.

nychot
01-10-2007, 03:45 PM
wow! i can't believe you are allowing them to jerk you around like this. you never reacted to my posting a few back about my success with mercedes-benz after two failures of the car and their failure to be able to reconstruct the problem. and that was my threat to take the issue public with the media. i instantly got all my money back and they took the POS off my hands, asking me only to sign an agreement NOT to go to the media, or publicly discuss the details of the settlement, which came a year into my lease. you have to choose the time when to go postal, and this is one of them. if you dont, and just keep whining to them, and time drags on, you're gonna be left holding the bag. my last words, but i'll keep watching this space. again, good luck.:violin:




Well, I received a call on Monday saying they needed an additional 48 hours. Today I received the call. "At this time, GM will not be repurchasing the vehicle and problems will be handled through your warranty".

I am furious... In my conversation with the rep on Monday, I mentioned that service suggested "I start the vehicle every day". What if I go away and park in long term parking? Should I pay someone to start my $40 truck so it doesn't go dead? She said that Hummer was aware of issues should the car not be regularly started.

Simply put, they know there are issues with my car and have chosen not to take care of me, the customer. I will be certain to share that information with anyone who asks about my HUMMER or my experience with GM. I wasn't being unreasonable. I didn't cry refund. I simply wanted a truck that started. Take this lemon back to the factory, so it became their problem.

I'm thinking about my next steps.

cmeinck
01-10-2007, 08:41 PM
I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.

nychot
01-10-2007, 08:48 PM
I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.

well. i'd go to the media, not just threaten. many local tv channels have consumer investigative reporters who seem to get action. also, i would demand through your dealer for help to bypass these low level gm people who are jacking you off on the phone and get to talk to some sort of regional service manager (if gm has such a thing.) those guys usually can help, or get you to the right person.:popcorn:

cmeinck
01-20-2007, 06:30 PM
Drove the truck all week and as recent as yesterday afternoon. This morning, I go out to run to the gym and the thing is dead. Turn the key and it won't kick over. I'm am so furious. Called Roadside, Dealer and HUMMER Customer Service to "reopen my case". The worst part is that it's blocking my BMW - which despite not being started all week, will most definitely start up without a hiccup.

f5fstop
01-20-2007, 07:10 PM
Demand arbitration with the local BBB and see what happens. If that does not satisfy you, get an attorney and sue for them to purchase the vehicle back.
Thenew four-door Wrangler is a nice replacement vehicle.

NEOCON1
01-20-2007, 07:16 PM
yea trade it in on the jeep :clapping:

cmeinck
01-22-2007, 09:07 PM
I'm awaiting their decision on the dispute and will got the BBB route if I don't get anywhere with them. The decision was filled with factual errors. I spoke with the dealer and they said, "GM doesn't speak with them directly. They simply ask how many times the vehicle was in and they look at the records".

Correct me if I'm wrong. They are making a decision on a 37k truck and in the process don't talk to the owner or service rep. Hmmmm? I would think communication with all involved parties would lead to the "right" decision. Way to go GM. Great customer service.

FWIW, the dealer called today with "questions from GM".

When did you add TV's?
Is the iPod connected when you leave the truck?
I noticed there are only 100 miles since you last brought it in, are you driving it regularly.
Do you use homelink?
Do you have an EZPass in the car?
Do you have a passkey of some sort?
Do you have a phone charger plugged in?I had to reiterate that the problems existed before, after and during the fabled iPod installation. In fact, I was a good sport and had the install pulled out only to have the truck go dead without it. I don't use Homelink, EZPass "might" be in the car from time to time and I don't leave anything plugged in. I work from home and drive local. Funny, the BMW sat for a week while I drove the HUMMER but it started when I towed that heap from my driveway.

They are keeping it overnight. Once again, they notice zero draw. It's the same thing all over again. The service dept is doing all they can to track this down. If it were the iPod or TV's, it would show up in their tests. The problem is that it's something else. That something else has been causing problems since November of 05 - one month after I purchased the truck. Then again in December of 05, then again 2 weeks later sans iPod install. Once again in October of 06' after a long trip back and forth to Maine. First week of January it happened and now just again last Saturday. That is six times and it's been to the shop 5 times. The first time I followed their recommendation to have it jumped. Now, I know the tow truck driver. "You're not going to let me jump it, are you?"... To which I responded, "They cannot fix it if it's jumped, nor do they "count it" towards being a lemon.

I love the HUMMER. Perhaps they'll offer me a replacement and I'll be staying around here. If not, I will pursue all legal avenues to get a repurchase. It will be the last GM vehicle I purchase.

BTW, I would never get a JEEP. The Commander is an embarassment - such as HUMMER ripoff.

I'll keep everyone updated...

usetosellhummer
01-22-2007, 09:20 PM
That sucks

cmeinck
01-29-2007, 06:18 PM
Just an update as it might help someone else who might end up having a similar problem. I received calls late Friday from both GM and the dealership. First GM, they were supposed to get back to me on Wednesday, but instead waited until end of day Friday. When I called back, I found out the CSR was gone for the weekend. How convenient. She called this morning to let me know "the decision to repurchase the vehicle has not changed". According to the rep, it was due to "low mileage". "The computer modules in the car require it to be run or it drains the battery". After 10 minutes of venting my frustration, the source of which is not being able to discuss the situation with the "decision maker", she informed me that Service Manger at my dealership discusses the matter with the District Service Manager. This is how they come to a decision. I spoke with the Service Manager a few weeks back and he told me "They do not have any impact on the decision and do not speak to GM. All they do is release the information and work orders."

I remember the conversation because I was so shocked that GM doesn't contact either the service manager or myself regarding a $40,000 problem. I remember telling him how frustrated I was at the process and yet there was no mention of this little factoid. In our conversation, he mentioned that mileage would be "the problem I'll have".

Flash forward to today and the reason GM has decided not to repurchase the vehicle is due to "amount of mileage". When speaking with the CSR, I asked her if it were possible that the Service Manager did not speak to the District Service Manager. "In her experience with cases of this sort, the District Service Manager always has a conversation with the Service Manager at the dealership".

Either I'm being lied to by the Service Manager or someone dropped the ball. Letters regarding my situation will be drafted this week and sent to GM, local media and CC'ed to the dealership. Anyone know a good lemon law attorney?

RubHer Yellow Ducky
01-29-2007, 11:20 PM
I hate to tell you this but a FULL METAL JACKET 44 MAGNUM works quite well on the effected parts...

RYD

cmeinck
04-06-2007, 04:18 PM
The 7th time occured yesterday. The H3 was driven regularly and I last drove it on Tuesday. No car/truck should go dead if not driven for 1 day. I'm going to pursue the mediator that was recommended after they declined to repurchase.

Just to recap, truck was driven off the lot on September 30th, 2005. It's now April 6th, less than 2 years of ownership. In that time, it's been dead/towed 7 times. They have already replaced the battery twice. If this isn't a lemon, I don't know what is....

Lemon law repurchase, trade-in...those are my options. Given GM's resistance to taking care of their customers, I'm considering other vehicles. It sucks because I love driving that rig. H3 Alpha, H2, LandRover... those are all in the running. Requirements: Truck must start regularly. Good to see I still have a sense of humor.

Saad
04-06-2007, 08:52 PM
Do i smell Lemons?

usetosellhummer
04-06-2007, 09:13 PM
still sucks

cmeinck
04-06-2007, 11:48 PM
Tow truck driver, "Hey, I knew it was you when I heard the street name."

Service rep, "We just got the truck. You know the routine. They are going to want to keep it for a few days. Need a rent-a-car."

Pathetic.

Steve - SanJose
04-06-2007, 11:53 PM
Agreed, consistently pathetic.

Desert Dan
04-06-2007, 11:55 PM
That really sucks!

GM should do something for you or I doubt you will buy GM again.

I guess cars electrical systems are so complicated nowdays that no one can firgure it out.

I hear the JK Rubicon Unlimited 4-door is pretty nice!

cmeinck
04-10-2007, 12:02 AM
Call me crazy, but I kind of expected the dealer to call me today with an update. 7 pm EST on Monday and the car was towed there at 12 noon Friday. The saga continues...

usetosellhummer
04-10-2007, 01:18 AM
trade it in? on 07 at dealer cost?

cmeinck
04-10-2007, 08:13 PM
Update:
Dealer called today and this situation was addressed with a regional tech manager. They jumped the battery (remind you, this was the second replaced battery in January). They left it over the weekend and it went dead on them as well. They weren't able to see any draws either.

Apparently, there is recall/service bulletin for the 07' regarding the battery. The regional service guy recommended they put the more powerful battery in the 06'. So, they did that today and will keep the truck overnight. If it starts, I get the truck back tomorrow and we try again.

Lemonade anyone?:shhh:

cmeinck
04-12-2007, 04:19 PM
Received a call late yesterday that the truck was finished. Not bad, add another 5-6 days in the shop to the tally. They put in the battery mentioned in the 07' service bulletin. When asked what happens if it should happen again, the manager shrugged his shoulders and suggested I take it up with GM. I then inquired about the head issues found in the 06 H3's. They have been seeing a lot of them.

Calling GM today to find out how to pursue the issue with an arbitrator.

Hal
04-15-2007, 08:23 PM
What's the part number on that new battery. I just got mine back and they put in #89021645 but the '07 bulletin was never mentioned and I had not heard of it till now.

cmeinck
05-19-2007, 04:47 PM
Just an update. I ended up going though the BBB. Apparently, GM has a program where they will accept arbirtration through the BBB. GM offered me an extended warranty the day after I filed. I rejected because that wouldn't fix my problem. It was still a major inconvenience to have my truck towed every few months. A few days later, they offered a trade replacement. I considered this, but would have take something off the lot. With the 08's coming, this wasn't a good option. I contacted the BBB and asked for a straight repurchased. To my surprise, GM came through with a repurchase. It was sad to see the truck go, but mine was a lemon. I removed all my bling and that made it easier to turn in. Once my stuff was pulled off, it didn't look like "my truck".

I'll probably join the HUMMER family again and want to thank everyone here for their help. It's been an enjoyable stay. If anyone is in the NY area, I'm putting my accessories on Craigslist BEFORE I go to eBay. I'd take less money for the convenience of a quick sale. DVD Headrests, Roofracks, Husky liner, Heavy Duty car mats, chrome roof handles, chrome speaker bezels and more for sale.

Dani
05-19-2007, 07:33 PM
Sorry about your issues. I'm having some of my own but with my engine. Gonna see what GM will do for me

Steve - SanJose
05-20-2007, 01:04 AM
cmeinck - What a long sad story. Glad it worked out, but look what it took to get satisfaction.

nychot
05-20-2007, 11:31 PM
so explain the process with the better business bureau. glad you got what you wanted.:jump:



Just an update. I ended up going though the BBB. Apparently, GM has a program where they will accept arbirtration through the BBB. GM offered me an extended warranty the day after I filed. I rejected because that wouldn't fix my problem. It was still a major inconvenience to have my truck towed every few months. A few days later, they offered a trade replacement. I considered this, but would have take something off the lot. With the 08's coming, this wasn't a good option. I contacted the BBB and asked for a straight repurchased. To my surprise, GM came through with a repurchase. It was sad to see the truck go, but mine was a lemon. I removed all my bling and that made it easier to turn in. Once my stuff was pulled off, it didn't look like "my truck".

I'll probably join the HUMMER family again and want to thank everyone here for their help. It's been an enjoyable stay. If anyone is in the NY area, I'm putting my accessories on Craigslist BEFORE I go to eBay. I'd take less money for the convenience of a quick sale. DVD Headrests, Roofracks, Husky liner, Heavy Duty car mats, chrome roof handles, chrome speaker bezels and more for sale.