Hey fstop BCM ?

[First Hummer]

Can the dealer take a BCM module from another H3 on the lot to fix mine.My dealer tells me that the module is on national back order.Its been over a week since they have had my truck starting to get pissed.I am off work for the next week and would like to have my truck.

[First Hummer]

Can the dealer take a BCM module from another H3 on the lot to fix mine.My dealer tells me that the module is on national back order.Its been over a week since they have had my truck starting to get pissed.I am off work for the next week and would like to have my truck.

[f5fstop]

I would have to check that out. Some BCMs cannot be used in another unit, due to the way they are programmed (some Saturns to be exact). Off the top of my caffeine drenched brain, I would say yes, but again, can't be sure.
It also adds some complications to the dealer when switching parts from a new, undelivered vehicle to a sold vehicle. However, do they have any H3 demos?
I'm trying to figure out why this BCM is on a national backorder. I have not seen any reports stating there is a problem, other than I do know MOST dealers will replace the BCM when it is not failed.
Maybe someone can speak up who works at a dealership that has done this successfully.
Did they ever find the waterleak?

[First Hummer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by f5fstop:
I would have to check that out. Some BCMs cannot be used in another unit, due to the way they are programmed (some Saturns to be exact). Off the top of my caffeine drenched brain, I would say yes, but again, can't be sure.
It also adds some complications to the dealer when switching parts from a new, undelivered vehicle to a sold vehicle. However, do they have any H3 demos?
I'm trying to figure out why this BCM is on a national backorder. I have not seen any reports stating there is a problem, other than I do know MOST dealers will replace the BCM when it is not failed.
Maybe someone can speak up who works at a dealership that has done this successfully.
Did they ever find the waterleak? </div></BLOCKQUOTE>

Well I have good news and bad news.Good news is they found a leak in the passenger side A pillar.You know what the bad news is no BCM module yet.Think they should give me some kind of compensation for waiting this long,like maybe free gas for a year.

[timgco]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by First Hummer:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by f5fstop:
I would have to check that out. Some BCMs cannot be used in another unit, due to the way they are programmed (some Saturns to be exact). Off the top of my caffeine drenched brain, I would say yes, but again, can't be sure.
It also adds some complications to the dealer when switching parts from a new, undelivered vehicle to a sold vehicle. However, do they have any H3 demos?
I'm trying to figure out why this BCM is on a national backorder. I have not seen any reports stating there is a problem, other than I do know MOST dealers will replace the BCM when it is not failed.
Maybe someone can speak up who works at a dealership that has done this successfully.
Did they ever find the waterleak? </div></BLOCKQUOTE>

Well I have good news and bad news.Good news is they found a leak in the passenger side A pillar.You know what the bad news is no BCM module yet.Think they should give me some kind of compensation for waiting this long,like maybe free gas for a year. </div></BLOCKQUOTE>


http://www.elcova.com/infopop/emoticons/icon_biggrin.gif FREE GAS FOR A YEAR! LMAO! http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

I can't believe it's taken them a week to get this far? Are you dealing with a service writer or the service manager? If you have been dealing with the service manager and have already expressed your frustration for the issue and time it's been in there, I would get someone else at the stealership involved. I wouldn't do it in a crying/ beotching kind of way, but would do it in a I'm not very happy with how long this is taking and too many issues in such a short time kind of way... Unless you are feeling you are getting blown off or put aside as a secondary customer.

good luck with everything. That sucks.

OOOHHH< OOOOHHHH> I know, ask for a spare set of TIPS. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[First Hummer]

I am getting kinda pissed at this point.Been over a week since they have had it.They just keep telling me Module is on order and no sign of when it will ship.I think I am going to call the Sales Manager today and put a bug in his ear about this.

[timgco]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by First Hummer:
I am getting kinda pissed at this point.Been over a week since they have had it.They just keep telling me Module is on order and no sign of when it will ship.I think I am going to call the Sales Manager today and put a bug in his ear about this. </div></BLOCKQUOTE>

BUG tha sales manager, parts manager, and service manager while you're at it. http://www.elcova.com/infopop/emoticons/icon_wink.gif Someone will come up wit something. Also, maybe get a part number for what is being ordered and post it here. Someone will be able to check WTH it is of if it really is on "national backorder."

[f5fstop]

First Hummer: I believe I sent you a private message.

As for the part number, I can check that at work on Monday and check its status in Dealerworld.

[First Hummer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by f5fstop:
First Hummer: I believe I sent you a private message.

As for the part number, I can check that at work on Monday and check its status in Dealerworld. </div></BLOCKQUOTE>

I got your PM and thanks.I asked the service manager if they tried calling other dealers in the area to see if they had one available and he said they couldnt do that.I dont really hear any ergency in thier voices when I talk to them and that kinda ticks me off.Is there any kind of compensation I could ask for fstop.

[HumbleAg]

Just my two cents.

My dealer's service department seems to always be concerned about the post-service survey that I get. They are evaluated by these, although I don't know what the consequences could be if they continue to be poor.

You might try mentioning to the manager that there is no way you can be "completely satisfied" with this service experience. Maybe he'll offer something (free oil changes, tire rotations, something)?

Hope they get you going soon!

[f5fstop]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by First Hummer:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by f5fstop:
First Hummer: I believe I sent you a private message.

As for the part number, I can check that at work on Monday and check its status in Dealerworld. </div></BLOCKQUOTE>

BS to the dealer, they can call other dealers and purchase the BCM for dealer cost. Maybe they have a bad working relationship with other dealers, but there is NO policy against doing this.
Like HumbleAg states, mention the CSI survey. These scores are looked at very closely by GM.
Have you called the assistance center and mentioned the lemon law for your state?
I can tell you if this was five years ago, and a Saturn retailer, you would be given something for your trouble.

I got your PM and thanks.I asked the service manager if they tried calling other dealers in the area to see if they had one available and he said they couldnt do that.I dont really hear any ergency in thier voices when I talk to them and that kinda ticks me off.Is there any kind of compensation I could ask for fstop. </div></BLOCKQUOTE>

[First Hummer]

Thanks guys for all the support,but nothing I can do until Monday.Assistance center is closed on weekends so much of for that.The Sales Manager is on vaca till Monday so this weekend is a wash.Well no use crying anymore just wait until Monday.