Brand new with a dented roof

[MrInfoSys]

Hello everyone! I just picked up a 2k7 red H3 last Friday. On Saturday I looked down at it from my house and noticed that there was a large, basketball sized dent in the roof (drivers side near the back). I called the dealership and they told me that %95 of the H3 they get have some type of 'warped metal' because they are SOOO wide...They also said that they could not fix it because every time they try, they end up making it worse.

So, I called GM. GM/Hummer customer support called the dealership and got the same BS answer. The server manager at the dealership told them it was a factory problem. GM told me that there is nothing they can do and that it is also NOT something that the warranty would cover! OMG!

I'm trying to wrap my brain around this. Has anyone else seen this issue or heard of it? How in the world can GM back the dealership on this?

Thoughts?

Chris
blowfish@comcast.net

I can send pics if you want as well.

[Dave92270]

sounds like bull**** they're saying but you never know. when I got mine I noticed paint imperfection on the hood, maybe 1.5-2" long or so - it looks like a faint smear/scratch of off-white paint but impossible to rub it off or clean (it's still there..) - I didn't make a big deal out of it because we liked the vehicle otherwise, and we figured that sooner or later we get dents from parking lots and scratches from tree branches... but a basketball size dent seems huge

[Big Dad]

That's bull$hit, sounds like they sold you a damaged vehicle. Be it lot damage, shipping, or at the plant. Somebody should be manning up and fixing it though. The guy that washed it before you took delivery could have climbed up there to clean it off...who knows...somebody should be making it right though. You really need to spread the word if that dealer/general manager doesn't make it right.

[fourfourto]

Mines finehttp://www.elcovaforums.com/forums/images/icons/icon10.gif

No way 95%
Just walk around the lot to prove it to him :twak:

Heres a thread from from 1 1/2 years ago I remember reading (lots a info in search)
http://www.elcovaforums.com/forums/showthread.php?t=14633&page=3&highlight=roof+dent

[RubHer Yellow Ducky]

Another of those few times a lawyer might help...NOW !!!

[subunix]

Hello everyone! I just picked up a 2k7 red H3 last Friday. On Saturday I looked down at it from my house and noticed that there was a large, basketball sized dent in the roof (drivers side near the back). I called the dealership and they told me that %95 of the H3 they get have some type of 'warped metal' because they are SOOO wide...They also said that they could not fix it because every time they try, they end up making it worse.

So, I called GM. GM/Hummer customer support called the dealership and got the same BS answer. The server manager at the dealership told them it was a factory problem. GM told me that there is nothing they can do and that it is also NOT something that the warranty would cover! OMG!

I'm trying to wrap my brain around this. Has anyone else seen this issue or heard of it? How in the world can GM back the dealership on this?

Thoughts?

Chris
blowfish@comcast.net

I can send pics if you want as well.

Yeah send us some pics, I work at the plant and thats Bullcrap what the dealer said, width has nothing to do with a huge ol' dent on your roof. Let me know if you cant get anything done and I'll put you in contact with some people that truely do care.

[Hummer3]

Park the vehicle on the dealers lot, by the front door, write lemon on the inside of the winshield and lock it up. Go rent another vehicle and within 24 hours you will have a new vehicle and your rent paid........trust me.

[3Hummer]

Hummer3, that wouldnt work becuase the lemon law only works if you have the same problem 3 times that is LIFE THREATENING in some way, ex sterring column, suspension. and most if you win the case, they get one more shot at fixing it. A dent would never work for the lemon law, otherwise everyone would file for it. My moms done it twice with a BMW and once with a Mercedes, but with mercedes we worked it out seperatly.

As for the dent problem i have never seen a dent on the roof of an H3, other than people running into some branches and stuff. do you have the sunroof, if so is it near it? might have something to do with that. And if width had something to do with it then pretty much every H1, H2, Suburban, Tahoe, and every other large SUV would have the same issue. Have you tried asking a shop to see if it is possible to remove with making it worse?

[Hummer3]

I agree, corporate would not fix it my way, the dealer would. They would not want the bad PR.

[Gunner_45]

MrInfoSys,

My '06 had it, my new '07 has it, several of the loaner vehicles I've driven
"without" a sunroof have had it........Folks at the dealership thought I was
crazy until I kept pointing it out to them.

You have to look close and at an angle but it is there....

It seems to be a manufacturing flaw of some sort, just like the warped
panels on either side of the front/rear door seam. That one seems to
be worse on the passenger side than the drivers.

These distortions and orange peel paint are way to common for my tastes.
However I have chosen to just deal with it and enjoy the vehicle as it is.

This go-round I just said frakk it and installed some cross bars.

[Big Dad]

MrInfoSys,

Can you post a picture of it? I'm off tomorrow...I'll cruise down and look over the local lot. Fork it...I'm still going down to the lot, I'll let you know what I find.

[3Hummer]

hmmm, if its on onesa without the sunroof where is it located. I wanna see if ive got it then. Ive looked several times from the upstairs of my house down at the car but havent noticed any dents, and i noticed the tiniest ding about the size of a nail on my fender flare, so i think if it was pretty big i woulda seen it at some points over the past 9 months

[lance-n]

"the H3 is so wide" ???


compared to what, an H2, an H1 a tahoe, suburban, armada, excursion, Q56, escalade...
all of which have much wider bodies than the nimble H3.
are their roofs all bent?
i doubt it highly.

i must climb up on mine and give it a look.

at the end, who really cares if there is a dent on the roof anyway?
what problem could it possible cause??
and, who is even ever going to see it??
unless you are studying the roof of your vehicle from a higher balcony or other vantage point of course.

[3Hummer]

checked today no dent on the roof :)

[Big Dad]

Hummer of Bellevue's (WA) lot was dent free. The salesman even hopped up and helped me check the inventory.

[Dani]

Hello everyone! I just picked up a 2k7 red H3 last Friday. On Saturday I looked down at it from my house and noticed that there was a large, basketball sized dent in the roof (drivers side near the back). I called the dealership and they told me that %95 of the H3 they get have some type of 'warped metal' because they are SOOO wide...They also said that they could not fix it because every time they try, they end up making it worse.

So, I called GM. GM/Hummer customer support called the dealership and got the same BS answer. The server manager at the dealership told them it was a factory problem. GM told me that there is nothing they can do and that it is also NOT something that the warranty would cover! OMG!

I'm trying to wrap my brain around this. Has anyone else seen this issue or heard of it? How in the world can GM back the dealership on this?

Thoughts?

Chris
blowfish@comcast.net

I can send pics if you want as well.

one more reason I would love to tell GM to shove my H3 up their a**

[Dave92270]

checked my roof as well (factory sunroof installed) - no dent..

[Gunner_45]

I don?t think I would really classify these things as dents, it?s
more like a distortion or warpage of the panels.

Same for the door things I mentioned earlier..

At any rate??

They are located above and behind the driver side / rear passengers head,
flowing inwards towards the center of the vehicle.

It will be a shallow indentation about the size of a paper plate,
with no sharp edges or creases. On my 2 black H3's it's been pretty easy to spot,
Not sure about the lighter colors. Look from the front towards the rear
at an angle. If it's there, you will see it regardless of which step you are
standing on (DS vs. PS).

My salesman, service manager and the accessories manager have
seen 'em....but only after I pointed them out. They have had no
input regarding any possible causes....But then again, there is really
isn?t much they can say other than to agree it's a manufacturing
defect. I?m just glad I was finally able to show them in person?.

Before?. I got banned from the lot as some crazy @ss redneck.

I wonder if there is a structural support under that particular spot on
the roof with some sort of tack weld between it and the roof panel?

I will be taking mine to the body shop Monday for some UNRELATED
paint work?..I?ll ask those guys if they have any idea what?s
going on.

[DennisAJC]

Pics or ban.

[Gunner_45]

I've tried that before with limited success.....

Cheap camera + black truck = sucky pics

That's why I was glad the guys at the dealership saw it.

They were the first one's to call bull**** on me...right Hummer Guy?

Maybe I can lay a straight edge across it and shoot the gap.

We?ll see what comes out.

As for the ban threat.....

Cool, that would give me something new to put in my tag line.

[MrInfoSys]

Pics or ban.
Haven't had a chance to take pics yet. When I leave there is dew on the cars and when I get back it's getting dark. Tomorrow is saturday but I leave early...hopefully I'll have them by the afternoon....ban...geesh!

[MrInfoSys]

Here are the pictures of the dent....

[Dave92270]

Here are the pictures of the dent....

really weird bump... hard to believe that dealer ignores that; this is expensive vehicle and they shoud definitely care

[Big Dad]

Dude, looks like a dent.

I'd tell that general manager that you want them to have it repaired, you know, like at dent wizard. I'd also remind them that you'll feel pretty screwed if they don't make it right. I seriously doubt that a couple of hundred dollars out of their pocket is worth not having you as a future customer.

Our Excursion had a leaking/chaffed coolant line that was going to cost 1200 bucks. It wasn't covered under the so-called bumper-to-bumper warranty. The general manager handed me the phone and after 1 call to Ford customer service reminding them that they installed the coolant lines and I wasn't happy. Well, Ford bellied up to the bar and paid it in order to keep me as a future customer.

Anyways, that's just my opinion. Don't let them screw you...you work hard for your money. Bad PR is bad for business and every business major knows it.

If the gen/man tries the "whole fleet has the same problem" garbage aks him if it's ok for you to go out and count all of the H3's with basketball dents on their roofs. Don't forget that your time is worth something also. Back and forth to the dealer. I'd remind them that I was starting to feel really Pi$$ed off as a customer.

I honestly think they'll make it right for you...if you insist that they do.

[Gunner_45]

Holy Crap ! ! !

I've never seen one that bad before.....That looks like an honest to God dent..... Not some weenie ass warpage like I'm talking about...

[3Hummer]

guys that isnt a dent thats a tactical basketball holder. You know in case your going cross the Rubicon and happen to find some basketball nets and happen to feel like playing basketball. Hahah!!!!!!!! Seriosuly if the dealer says they make it worse if they try to fix it i'd demand some kinda cash back for that. And i know in Florida you can, but cant you legally return the vehicle within a certain amount of days for all your money back.

[jmsspratlin]

guys that isnt a dent thats a tactical basketball holder. You know in case your going cross the Rubicon and happen to find some basketball nets and happen to feel like playing basketball. Hahah!!!!!!!! Seriosuly if the dealer says they make it worse if they try to fix it i'd demand some kinda cash back for that. And i know in Florida you can, but cant you legally return the vehicle within a certain amount of days for all your money back.



That's what I was thinking. Should be able to get some kind of cash back or new vehicle out of it.

[Hummer Guy]

That's why I was glad the guys at the dealership saw it.

They were the first one's to call bull**** on me...right Hummer Guy?



We're just so used to it w/ you...:giggling: ;)

I've seen the weird issue on the roof before, and it's relatively minor - most complaints actually come from the 'factory dented doors' (just do a search)...

The dent Gunner is talking about is hard to see even if you're looking for it, but in certain light and w/ certain colors is more obvious.

Those pics look BAD though - I'm not sure how a dealer could say that 95% of vehicles come like that - is there another dealer in your area? Although, the other dealer will say it's just damage, not from the factory, and not under warranty. How long did you have it before you noticed?

[tower]

That's bullsh!t! Tell them that you will sue them if they don't make it right. That looks like the service manager sat his fat ass on top of your truck. Ask for a phone number for the GM Zone Manager and send him your pix. Don't back down 'cause those motherfukkers will try to wear you down, it's cheaper for them.

[Big Dad]

I honestly think if you take your vehicle down to the dealer and show the HMFIC what the problem is exactly...and remind them them that they need to make things right...they'll will!

[MrInfoSys]

What's the HMFIC?

[MrInfoSys]

I picked it up on a friday afternoon and noticed the dent on Saturday AM. I called my sales person immediatly and was told about the whole 'warpage' thing.

[MrInfoSys]

The most annoying thing is that GM/Hummer customer support is backing the dealership just on their word that it's a common 'warp' from the factory. I wish I had an email address to attach those pictures...i'm sure that would change their minds!

[Lex_Ordo]

I don?t think I would really classify these things as dents, it?s
more like a distortion or warpage of the panels.

Same for the door things I mentioned earlier..

At any rate??

They are located above and behind the driver side / rear passengers head,
flowing inwards towards the center of the vehicle.

It will be a shallow indentation about the size of a paper plate,
with no sharp edges or creases. On my 2 black H3's it's been pretty easy to spot,
Not sure about the lighter colors. Look from the front towards the rear
at an angle. If it's there, you will see it regardless of which step you are
standing on (DS vs. PS).


I noticed it on my '06, immediately, as well as the door creases. I looked very closely at both issues, and found that they were not dented, but the way the metal was pressed out during manufacture.

I see your red H3, and it does look like a dent, but looking at my H3, out of my upstairs window, I see the same thing in the same place. I know it isn't dented, but from a certain view at a certain angle, it looks terrible.

I never thought much about these issues, until I read this thread, so figured I'd chime in and let you know you're not alone.

[DURAMAX TIM]

What's the HMFIC?

head mother f***** in charge :OWNED:

[Big Dad]

What he said!

[tower]

What's the HMFIC?A term so non-specific as to be of no real help. Get contact info for the GM Zone Manager from the dealer. That is whom you need!

[Big Dad]

Non specific...no real help...I like that! Either way, let us know if you gave the general manager a chance to solve the problem or if you went over his head. I'm really interested in the dynamics behind getting your $hit fixed.

[3Hummer]

Are you sure the owner of the prius thats parked next to you didnt do it? :giggling:

[Big Dad]

My theory is that "Basketball Jones" bought a FJ...a few months ago...then one day he reads the Hummer forum...he heads down to his local Baltimore dealer and sees exactly what Hummer has to offer...you know, all the things he's been missing out on...and in disgust...sees red aka your Hummer, and head-butts your dream machine!

:mad:

[3Hummer]

very creative imagination there Big Dad, its clearly a tactical basketball holder, or a rian catcher for if your short on drinking water.

[Big Dad]

I do like that "tactical basketball holder" hypothesis! I about started to cry from laughing so hard! Could have been the Scotch though?!

[Big Dad]

Now that I think about it, you might have something there with that H3 camelback idea! Glad it aint a toe!

[MrInfoSys]

Let's hope not! That's my wife's car! :) "my other car is a hybrid" haha

[fourfourto]

Looks the same as the one as the one in last years post
http://www.elcovaforums.com/forums/s...ight=roof+dent (http://www.elcovaforums.com/forums/showthread.php?t=14633&page=3&highlight=roof+dent)

[tower]

Non specific...no real help...I like that! Either way, let us know if you gave the general manager a chance to solve the problem or if you went over his head. I'm really interested in the dynamics behind getting your $hit fixed.Sorry, Big Daddy. It just seemed that part of the issue is knowing who he needs to contact and that telling him to say whatever to the HMFIC didn't exactly direct him to anyone in particular. Enjoy your Scotch (single malt?)

[Big Dad]

Hey brother, no need to apologize! Single malt...Glenfiddich...18 year old is my favorite. Big glass of Aqua Frio after that! If I'm ever down that way I'll buy! After the military I went to school and now I'm a business major from one of those private stuck up universities. I specialized in negotiations! Anyways, I just want to see the guy get his "wife?s car" fixed and not be jerked around. Wife?s car! You've been around a while and I'm sure you know the same old "dog eat dog" car dealer reputation. It'll never change unless we give them a chance.


Anyways I'm the new one on the block in this forum. I should apologize for not introducing myself first. It took a couple of months to read all of the past forums and after that I decided everyone here is worth their salt...well, maybe with the exception of the "rubber duck"! Just kidding RubHer! Anyways, I probably should have introduced myself as another new "old man" on the block.

:beerchug:

[MrInfoSys]

For the record, the H3 is mine and the hybrid is hers. :) She told me time and time again, "ANYTHING is better than that damn Z28"....muhahah

To properly introduce myself, I'm from the Baltimore area and purchased my H3 to have a kick ass suv and have reliable vehicle to get around in the snow around here and at the slopes. I'm a network engineer by trade.

Back to my drama. :) I tore into the GM Zone Manager today and he was very receptive. He appologized for my issues and said he would pay to have a dent guy come in on Tuesday or anyother day that was convenient for me. He is also paying for my rental while the repairs are being attempted. He asked me if by fixing this dent would that restore my confidence in the dealership...to which I replied, NO. "As for earning my confidence, fixing this dent should have been done no questions asked in the first place. I still have an issue with the fact that the dealership, sales staff and management did not disclose this damage to me and even more, told me there was no damage. It wasn't until I found it myself that they disclosed the true fact that a majority of their stock is damaged."

Also, my lawyer was looking into the possibility of a class action lawsuit since this is on a number of vehicles but he said since the problem is 'cosmetic' and poses no safety issue he was not going to persue.

Cheers!

Just finished (and aced) another class for my Masters...Corona time!

Chris

[Big Dad]

Right on brother! And, dude, this is 2007...it's ok if your wife drives a Hummer while you drive a Hybrid! Just kidding!

Congrats on the class!

[tower]

I tore into the GM Zone Manager today and he was very receptive. He appologized for my issues and said...

Just finished (and aced) another class for my Masters...Corona time!

ChrisI'm really glad that this worked out for you. Congrats on the class :beerchug: and lift one for me!

[tower]

Big D, Thanks! A buddy of mine is a freak for Laphroaig. Personally. I am addicted to Grey Goose Dirty Martinis. But it all has the same dysfunction.:giggling: