Hummer Dealers

[Iceman47]

Are all Hummer dealers very arrogant?? We have been to two Hummer dealers in Connecticut and they are unbelieveable. The first one had three salesman BSing in the parking lot while we sat in the dealership waiting for some help. They saw us but kept doin what they were doin. After about 15 minutes of looking at the display models we went into the service department and found a salesman that knew nothing about H3s. After the sales speil he asked if we were ready to sign. When we said no, he lost interest and blew us off. Mention trade-in and they frown. The second one was just as bad. MSRP or nothing, no trade in, take what's on the lot. We just wish someone actually wanted to sell us a Hummer we want. Asking too much?

[aggiehummer...er]

Those guys aren't worth your money anyways. There are plenty of great Hummer stores around the country (many have employees that post here, including myself). There should be some good ones in the Northeast somewhere, I'm sorry that you're having to purposefully find them.

[Iceman47]

Thanks aggiehummer, wish you were in my neck of the woods. If you come across the name of one in the CT, MA, RI, NY area, pls let me know.

[HummerNewbie]

Sorry you are having so much trouble and that I can't recommend a dealer up there. I truely think a lot of Hummer dealership don't care to work for your business because they are the only game in town. Where these two dealerships close to each other or hours apart. I know down here it seems that since there is not another dealer within a two hour drive they don't have to take care of their customers. The not going below MSRP I can understand but no trade-in, what the hell is up with that? Good luck finding a dealer that wants your business. I know they are out there.

[DarthKarl]

Dealerships seem to be very hit and miss. Some are great and others are, just what you said, arrogant. I think some of that is a function of the fact that Hummer dealerships have such a large franchise territory, therefore very little competition. Many dealers know that most casual customers aren’t going to travel 200 miles to get a better deal, so they stick it to you. If you’re after a Ford, you know that there is always another showroom in the next town over - not so with Hummers.

I wish Hummer would crack down on some of the scumbag franchises out there (Medved - Denver, CO) and reward the great ones (White’s Mountain - Casper, WY). I’m always afraid that the bad apples will give Hummer a black eye in the minds of the more casual customers (which Hummer needs to reach, if they are to keep the line healthy).

[angelus]

I have to agree. All the stories I heard, the dealer experience is very hit or miss. Sorry to hear of you bad experience. It's weird to hear the bad stories cause the 2 dealerships I've dealt with were great, especially the one I actually perchased from. I thought the dealer was going to shoot me if I asked one more question but they always had time for me, always went the extra mile.

[HummerBuck]

Hey Iceman,

Sorry to hear you had so many problems with the dealers in CT. I was warned about them before I started looking, so I went to DePaula Hummer in Albany. The Hummer sales manager is Gary, and he will spend as much time answering questions and test driving as you want. The prices are MSRP, but they don't try to stick you with extras. Since I got my H3 in July, they have had a Hummer Happening and this week they are having a welcome party for new Hummer owners. So far I have been very happy with their service.

[First Hummer]

Originally posted by Iceman47:
Are all Hummer dealers very arrogant?? We have been to two Hummer dealers in Connecticut and they are unbelieveable. The first one had three salesman BSing in the parking lot while we sat in the dealership waiting for some help. They saw us but kept doin what they were doin. After about 15 minutes of looking at the display models we went into the service department and found a salesman that knew nothing about H3s. After the sales speil he asked if we were ready to sign. When we said no, he lost interest and blew us off. Mention trade-in and they frown. The second one was just as bad. MSRP or nothing, no trade in, take what's on the lot. We just wish someone actually wanted to sell us a Hummer we want. Asking too much?

Iceman would a drive to New hampshire be out of the question.www.dobles.com has about 10 H3 on the lot and they are great to work with.I would ask for Pete Marston the sales Manager before you talk to anybody.They even take trades.

[HummerNewbie]

Originally posted by FLYINGBADGER2006:
could'nt pour piss out of a boot with the instructions written on the heel!

Now that was funny http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

Can a borrow that from time to time http://www.elcova.com/infopop/emoticons/icon_smile.gif

[bender]

Originally posted by Iceman47:
Thanks aggiehummer, wish you were in my neck of the woods. If you come across the name of one in the CT, MA, RI, NY area, pls let me know.

email me

i have a name of a guy that sold me my H3 in norwood, MA and he is awesome. gave me a bottle of wine, a card, and a hummer hat for me as well as my wife.

cbilodeau@charter.net

[KenP]

Originally posted by Iceman47:
Are all Hummer dealers very arrogant?? We have been to two Hummer dealers in Connecticut and they are unbelieveable. The first one had three salesman BSing in the parking lot while we sat in the dealership waiting for some help. They saw us but kept doin what they were doin. After about 15 minutes of looking at the display models we went into the service department and found a salesman that knew nothing about H3s. After the sales speil he asked if we were ready to sign. When we said no, he lost interest and blew us off. Mention trade-in and they frown. The second one was just as bad. MSRP or nothing, no trade in, take what's on the lot. We just wish someone actually wanted to sell us a Hummer we want. Asking too much? Hey Ice, a friend of mine flew down here to buy from Hall HUMMER. He had nothing but trouble up there, but all positives here. PM me if I can help.

[walc]

I too bought at Hall Hummer, Virginia Beach, VA ( Terrence Jackson, sales rep ) and I'm very happy.

[GrimReaper]

We just wish someone actually wanted to sell us a Hummer we want. Asking too much?


I feel your pain. Been there, done that, still doing that. http://www.elcova.com/infopop/emoticons/icon_mad.gif

[GrimReaper]

Strike up the band! My salesman called me at lunch to tell me that he is ready to take my deposit. http://www.elcova.com/infopop/emoticons/icon_razz.gif I am interpreting this as car sales lingo for "your order has been placed". BIG MILESTONE. I told him that I would be in his neighborhood on Saturday and I would give him a check. Next task will be to squeeze an order number or delivery date out of him. This is actually MAJOR PROGRESS in my H3 purchasing saga. Dare I start to get excited? I sure hope that the order was correct. Hopefully I'll find out on Saturday. http://www.elcova.com/infopop/emoticons/icon_smile.gif

[H3wannabe]

...Next task will be to squeeze an order number or delivery date out of him. This is actually MAJOR PROGRESS in my H3 purchasing saga. Dare I start to get excited? I sure hope that the order was correct. Hopefully I'll find out on Saturday. http://www.elcova.com/infopop/emoticons/icon_smile.gif

If he did indeed place the order, you should be able to get an order number from him. If not, I would be concerned.

Next is getting an actual VIN#...then you can track its' build progress!

H3wannabe

[HummerNewbie]

ALL RIGHT GRIM http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

About time isn't it. I would tell him when your there Saturday that you will hand over the deposit when he gives you the order number http://www.elcova.com/infopop/emoticons/icon_smile.gif

[jp's-h3]

At Jerry Seiner Hummer here in Salt Lake the service was pretty good, I wish my salesman would have communicated with me a little more, but overall I give the experience two thumbs up!

[Iceman47]

Iceman would a drive to New hampshire be out of the question.www.dobles.com has about 10 H3 on the lot and they are great to work with.I would ask for Pete Marston the sales Manager before you talk to anybody.They even take trades.[/QUOTE]

I would definately travel up there. I responded to their website request for a quote and received a call from their internet manager who sounded astonished that I would travel up there. I told him what I wanted and never heard back from him. I'll give Pete a call. Thanks very much.

[Iceman47]

Thanks to everyone for the info. This site is great and I can't wait to become part of the "family".

[HummerNewbie]

Originally posted by Iceman47:
I responded to their website request for a quote...

That reminds me, did anyone else signup for the email update about the H3 on Hummer.com? I signed up back in March I believe and never received on email. Anyone get any? Just curious.

[DarthKarl]

Come to think about it, I never have gotten an email from Hummer.com either!

[H3Witch]

Originally posted by DarthKarl:
Come to think about it, I never have gotten an email from Hummer.com either!
Me either! I did get the promo snail mail brochures and poster, but that was it.

[H3ProspectKy]

I did receive an email, it was a very general announcement that the H3's were arriving in dealer's showrooms and directed you to the HUMMER website.

[HummerNewbie]

Originally posted by H3Witch:
I did get the promo snail mail brochures and poster, but that was it.

I didn't get these either http://www.elcova.com/infopop/emoticons/icon_mad.gif

[ckhagman]

http://www.jameshummer.com

Tom Ogden is great. And he is an orginal Hummer Dealer. The ones that do not act like a typical car salesman.

[H3wannabe]

I also just bought from Dobles in NH. Nice guys. I worked with Mark and Peter. Mark pointed me towards a nice open construction area near the airport and told me to go "have fun." http://www.elcova.com/infopop/emoticons/icon_smile.gif

I also worked with Al P. at Hummer of Norwood, MA, he was very nice too. But, I ended up buying at Dobles in NH. Dobles was very accomodating.

Btw, I aslo signed up for announcements via hummer.com and I have received 2-3 emails from them. Mostly announcing availability, new commercials, etc.

H3wannabe

[First Hummer]

Originally posted by Iceman47:
Iceman would a drive to New hampshire be out of the question.www.dobles.com has about 10 H3 on the lot and they are great to work with.I would ask for Pete Marston the sales Manager before you talk to anybody.They even take trades.

I would definately travel up there. I responded to their website request for a quote and received a call from their internet manager who sounded astonished that I would travel up there. I told him what I wanted and never heard back from him. I'll give Pete a call. Thanks very much.[/QUOTE]

Yes make sure you talk to Pete Marston he is the sales Manager.He would also find it funny that you would drive up there,but he knows the value of word of mouth.

[First Hummer]

Originally posted by H3wannabe:
I also just bought from Dobles in NH. Nice guys. I worked with Mark and Peter. Mark pointed me towards a nice open construction area near the airport and told me to go "have fun." http://www.elcova.com/infopop/emoticons/icon_smile.gif

I also worked with Al P. at Hummer of Norwood, MA, he was very nice too. But, I ended up buying at Dobles in NH. Dobles was very accomodating.

Btw, I aslo signed up for announcements via hummer.com and I have received 2-3 emails from them. Mostly announcing availability, new commercials, etc.

H3wannabe

Larrys Clam Bar 1:00pm Sunday be there or not.

[crop000s]

arrogant??
I ordered mine on 7/13 in came in 8/5. My dealer called and said " we got you all fix up, come and get it". So my next day off I go by the bank get my check and drool all the way to the dealer. ( looking for a mud hole all the way) I get there, no tint on the front windows' we working on that" no marker lights "thoose might be in in a few days" and the grill guard, rocker and under protection they are installing right now. I tell him to call me when it's finished. I go home and cry. He called the next day and told me the marker lights might take a month or so to get in, I tell him I'll wait. He called the next day and says, we over nighted the lights" I tell him to call me when it's finished. I have another beer. The next time I hear from him he says" we are tinting the windows today and installing the marker lights this am, when are you coming to take delivery???? I say "CALL
ME WHEN IT'S FINISHED!" arrogant?? maybe, bonehaeded, YES!


Green, 5 speed,adventure package, lower grill lights, marker lights, grill guard, under carriage protection, rocker protection, sunroof, XM, trailering package, and NO CHROME

[KenP]

Go here and post your experiences:
http://www.dealerscene.com/

Dan and I started this because many people kept asking about different dealers.

[walc]

I posted my $.02.

[J.L]

Come to Pittsburgh Wright Hummer is easy to work with ,www.wrightcars.com

[H3Witch]

Originally posted by GrimReaper:
Strike up the band! My salesman called me at lunch to tell me that he is ready to take my deposit. http://www.elcova.com/infopop/emoticons/icon_razz.gif
Congrats "Grim"!!!

[BosH3Guy]

Hi Iceman,
I got my H3 from the dealership in Norwood. They were pretty decent to deal with and even took my GMID certificate. The day I went they had about 22 of them on the lot.

[Hummerlady]

Originally posted by DarthKarl:
Dealerships seem to be very hit and miss. Some are great and others are, just what you said, arrogant. I think some of that is a function of the fact that Hummer dealerships have such a large franchise territory, therefore very little competition. Many dealers know that most casual customers aren’t going to travel 200 miles to get a better deal, so they stick it to you. If you’re after a Ford, you know that there is always another showroom in the next town over - not so with Hummers.

I wish Hummer would crack down on some of the scumbag franchises out there (Medved - Denver, CO) and reward the great ones (White’s Mountain - Casper, WY). I’m always afraid that the bad apples will give Hummer a black eye in the minds of the more casual customers (which Hummer needs to reach, if they are to keep the line healthy).

I have been a customer of Medved's in Colorado for quite some time and cannot agree with this post. I have been treated with respect and in a professional manner every time I have been there. I love my hummer and would not buy anywhere else. I also think that the service department is great and they have never let me down.

[montanah3]

Originally posted by KenP:
Go here and post your experiences:
http://www.dealerscene.com/

Dan and I started this because many people kept asking about different dealers.

I posted the great experience I had at my dealer at this site. Billings, Montana -- a little out of the way for a lot of you guys, but a phone call wouldn't hurt in case they have something in stock you would want. Bet they would pick you up at the airport! They have a website also.

[ckhagman]

Originally posted by Hummerlady:

I have been a customer of Medved's in Colorado for quite some time and cannot agree with this post. I have been treated with respect and in a professional manner every time I have been there. I love my hummer and would not buy anywhere else. I also think that the service department is great and they have never let me down.

I think that you might be in the minority. I have been hearing bad things about medved and their prices on parts for 8 years.

[XM DUDE]

eply



The H2 Source Elcova's Hummer Community Hummer Discussion Forums General H3 Discussion Hummer Dealers
it is like they can afford to be arrogant as they have a hot vehicle that is in great demand, so they don't have to be nice.

[DarthKarl]

Originally posted by Hummerlady:
I have been a customer of Medved's in Colorado for quite some time and cannot agree with this post. I have been treated with respect and in a professional manner every time I have been there. I love my hummer and would not buy anywhere else. I also think that the service department is great and they have never let me down.

I'm glad that you are happy with them. Over the years I've had the chance to interact with Medved’s Hummer sales staff a number of times, and I have never been particularly impressed. The sales personnel have been largely uninformed, misinformed and generally unwilling to even interact with someone who has driven over a 100 miles on several occasions to do business with them. Arrogance is best word I have to describe my experience with them.

I haven’t had the chance to deal with their service department yet, so I can’t (and wouldn’t) express an opinion about them. Though I have heard much better comments from others in regard to service and warranty work. I have found that often what happens on the sales side does not necessarily translate over to the service department.

[KenP]

Originally posted by Hummerlady:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DarthKarl:
Dealerships seem to be very hit and miss. Some are great and others are, just what you said, arrogant. I think some of that is a function of the fact that Hummer dealerships have such a large franchise territory, therefore very little competition. Many dealers know that most casual customers aren’t going to travel 200 miles to get a better deal, so they stick it to you. If you’re after a Ford, you know that there is always another showroom in the next town over - not so with Hummers.

I wish Hummer would crack down on some of the scumbag franchises out there (Medved - Denver, CO) and reward the great ones (White’s Mountain - Casper, WY). I’m always afraid that the bad apples will give Hummer a black eye in the minds of the more casual customers (which Hummer needs to reach, if they are to keep the line healthy).

I have been a customer of Medved's in Colorado for quite some time and cannot agree with this post. I have been treated with respect and in a professional manner every time I have been there. I love my hummer and would not buy anywhere else. I also think that the service department is great and they have never let me down. </div></BLOCKQUOTE>This is her ONLY post. Interesting, huh?

[Hummerlady]

Well everyone has to start with one.
Sorry most of my time is not spent on the internet.Originally posted by KenP:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Hummerlady:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DarthKarl:
Dealerships seem to be very hit and miss. Some are great and others are, just what you said, arrogant. I think some of that is a function of the fact that Hummer dealerships have such a large franchise territory, therefore very little competition. Many dealers know that most casual customers aren’t going to travel 200 miles to get a better deal, so they stick it to you. If you’re after a Ford, you know that there is always another showroom in the next town over - not so with Hummers.

I wish Hummer would crack down on some of the scumbag franchises out there (Medved - Denver, CO) and reward the great ones (White’s Mountain - Casper, WY). I’m always afraid that the bad apples will give Hummer a black eye in the minds of the more casual customers (which Hummer needs to reach, if they are to keep the line healthy).

I have been a customer of Medved's in Colorado for quite some time and cannot agree with this post. I have been treated with respect and in a professional manner every time I have been there. I love my hummer and would not buy anywhere else. I also think that the service department is great and they have never let me down. </div></BLOCKQUOTE>This is her ONLY post. Interesting, huh? </div></BLOCKQUOTE>

[Dani]

Before I chose the dealer I wanted to deal with....I'd been to several dealerships in the metro Detroit area. I got poor service from every dealership I went to. Poor customer service, salesmen swearing on the salesfloor, ridiculous offers for my trade in and the list goes on. I did find one dealership that I really liked. That was Ed Schmidt Hummer in Maumee OH. Their entire staff is amazing. Everyone is so helpful and friendly that it's unreal. Even though this particular dealership offered me less for my trade in than some of the others.....I feel that their customer service more than makes up for the difference. So needless to say that's who's getting my business....thanks Ben http://www.elcova.com/infopop/emoticons/icon_smile.gif

[afretiree]

Lund in Phoenix is demanding $2000 for window tint/vin etching/wax job. Even or cars not yet in stock. Royal in Tucson is ok: web site not updated, internet manager could not be located, I wasn't informed about tube rails and tire cover added to truck after arrival, finance rep tried to sneak $3000 warranty in loan docs. First new car we bought in 10 years where dealer didn't throw in a freebie like rubber floor mats. Salesperson was nice though. Service manager wanted $1100 to replace the bridgestones with BFG KO's same size. We did get a free tank of gas though.

[afretiree]

Originally posted by afretiree:
Lund in Phoenix is demanding $2000 for window tint/vin etching/wax job. Even on cars not yet in stock. Royal in Tucson is ok: web site not updated, internet manager could not be located, I wasn't informed about tube rails and tire cover added to truck after arrival, finance rep tried to sneak $3000 warranty in loan docs. First new car we bought in 10 years where dealer didn't throw in a freebie like rubber floor mats. Salesperson was nice though. Service manager wanted $1100 to replace the bridgestones with BFG KO's same size. We did get a free tank of gas though.

[pedzola]

I am looking to purchase an H3 soon... I also live in CT. I went to Crowley in Hartford today to look at the vehicles and they had a "northeast adjustment" fee of $3500 tacked onto the prices. As soon as I saw that I just left - if they are going to gouge customers they are jackasses.

If you find a good dealer please let me know. I hope I don' thave trouble trading my car in (2003 honda civic si). I have a feeling that a hummer dealer might not want something like that... http://www.elcova.com/infopop/emoticons/icon_frown.gif sad... why does it have to be so hard to buy a car???

[Dani]

I think you'll be fine trading in your civic. I'm trading my Element and I've not had a single Hummer dealership tell me that they won't take it. The dealerships haven't always offered me a fair trade in value for it but at least they'll take it.

[pedzola]

:< I think reasonably fair would almost be a necessity for me... i would have more leeway w/a GMID cert. Hope somebody can come through for me on that!!

[h3\'er]

Originally posted by afretiree:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by afretiree:
Lund in Phoenix is demanding $2000 for window tint/vin etching/wax job. Even on cars not yet in stock. Royal in Tucson is ok: web site not updated, internet manager could not be located, I wasn't informed about tube rails and tire cover added to truck after arrival, finance rep tried to sneak $3000 warranty in loan docs. First new car we bought in 10 years where dealer didn't throw in a freebie like rubber floor mats. Salesperson was nice though. Service manager wanted $1100 to replace the bridgestones with BFG KO's same size. We did get a free tank of gas though. </div></BLOCKQUOTE>

Run! don't walk out of dealers trying to pull these stunts!

Why does everyone think a "free" tank of gas is a good deal after a dealer charges you full MSRP or above? http://www.elcova.com/infopop/emoticons/icon_frown.gif Believe me, You paid for that tank many times over

[magnumpi77]

I dont know what happened to FLYINGBADGER, but I had just the opposite experieince at Bergstrom in Milwaukee. yeah, the sales staff seemed rushed and understaffed, but I got a good deal, and the service department there is awesome! I went out of town for a week, They arranged it, so that while I was gone, they came to my house, picked up my truck, serviced it, detailed it, and it was back in my driveway when I returned. Now THAT'S worry free service!
Kudos to Bergstrom of Milwaukee