View Full Version : Local Dealer KB
JamesT
10-31-2005, 01:36 PM
I have been debating on weather or not to post this issue. I decided to.
Three weeks ago I took my H2 in to Ken Bachelor because the mirror was sticking when it folded. A KNOWN issue right? So I get there and sure enough, it didn’t stick for the service advisor at all. She was polite and stated that they knew of the problem and were going to replace the mirrors under my extended warranty plus $200.00 deductible. Fine. Great. As long as its fixed.
After 20 minutes she brings the truck back and said that the GM rep was NOT going to cover it because he couldn’t get them to stick. I responded “So, I guess he’s calling me a liar? This is a KNOWN problem, the truck has been in for this exact problem before, yet my word isn’t good enough? I got in the truck, folded the mirrors and guess what? One stuck. The service writer witnessed it so she went back to the GM rep and said that since SHE witnessed it, that he’d cover it. So it appears that the word of a customer who had paid over 50K for a vehicle isn’t good enough for them but, the word of their service writer is. OK I get that…hmmmmmm. No I don’t.
So, I let them replace the mirrors, pay the $200.00 deductible and drive off a liar.
Guess what? The new set sticks too. The passenger side sticks worse than the one they replaced...
I will take the truck in to another dealer next week while in another city on business and have them take care of me.
JamesT
10-31-2005, 01:36 PM
I have been debating on weather or not to post this issue. I decided to.
Three weeks ago I took my H2 in to Ken Bachelor because the mirror was sticking when it folded. A KNOWN issue right? So I get there and sure enough, it didn’t stick for the service advisor at all. She was polite and stated that they knew of the problem and were going to replace the mirrors under my extended warranty plus $200.00 deductible. Fine. Great. As long as its fixed.
After 20 minutes she brings the truck back and said that the GM rep was NOT going to cover it because he couldn’t get them to stick. I responded “So, I guess he’s calling me a liar? This is a KNOWN problem, the truck has been in for this exact problem before, yet my word isn’t good enough? I got in the truck, folded the mirrors and guess what? One stuck. The service writer witnessed it so she went back to the GM rep and said that since SHE witnessed it, that he’d cover it. So it appears that the word of a customer who had paid over 50K for a vehicle isn’t good enough for them but, the word of their service writer is. OK I get that…hmmmmmm. No I don’t.
So, I let them replace the mirrors, pay the $200.00 deductible and drive off a liar.
Guess what? The new set sticks too. The passenger side sticks worse than the one they replaced...
I will take the truck in to another dealer next week while in another city on business and have them take care of me.
PARAGON
10-31-2005, 01:49 PM
Don't go to the dealer in Dallas. The techs there suck! http://www.elcova.com/infopop/emoticons/icon_wink.gif http://www.elcova.com/infopop/emoticons/icon_biggrin.gif
DRTYFN
10-31-2005, 01:50 PM
Did they replace them with the new '06 style mirrors? My mirrors are starting to get a little loose so they're giving me the option of replacing them with the '06 style mirrors. I'll just pop of the chrome caps and rattle can them.
And you've been a customer of theirs for how long? http://www.elcova.com/infopop/emoticons/icon_mad.gif
JamesT
10-31-2005, 02:20 PM
Nope...
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DRTYFN:
Did they replace them with the new '06 style mirrors? My mirrors are starting to get a little loose so they're giving me the option of replacing them with the '06 style mirrors. I'll just pop of the chrome caps and rattle can them. </div></BLOCKQUOTE>
JamesT
10-31-2005, 02:21 PM
Only 2 years... http://www.elcova.com/infopop/emoticons/icon_mad.gif<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by H2 Rocks:
And you've been a customer of theirs for how long? http://www.elcova.com/infopop/emoticons/icon_mad.gif </div></BLOCKQUOTE>
Hummertech
10-31-2005, 02:28 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
Don't go to the dealer in Dallas. The techs there suck! http://www.elcova.com/infopop/emoticons/icon_wink.gif http://www.elcova.com/infopop/emoticons/icon_biggrin.gif </div></BLOCKQUOTE>
OUCH. CAN SOMEONE PULL THE KNIFE OUT OF MY BACK.
http://www.elcova.com/infopop/emoticons/icon_eek.gif
PARAGON
10-31-2005, 02:30 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Hummertech:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
Don't go to the dealer in Dallas. The techs there suck! http://www.elcova.com/infopop/emoticons/icon_wink.gif http://www.elcova.com/infopop/emoticons/icon_biggrin.gif </div></BLOCKQUOTE>
OUCH. CAN SOMEONE PULL THE KNIFE OUT OF MY BACK.
http://www.elcova.com/infopop/emoticons/icon_eek.gif </div></BLOCKQUOTE> http://www.elcova.com/infopop/emoticons/icon_biggrin.gifhttp://www.elcova.com/infopop/emoticons/icon_biggrin.gifhttp://www.elcova.com/infopop/emoticons/icon_biggrin.gifhttp://www.elcova.com/infopop/emoticons/icon_biggrin.gif
Oh, you're in Dallas? http://www.elcova.com/infopop/emoticons/icon_wink.gif http://www.elcova.com/infopop/emoticons/icon_biggrin.gif
PARAGON
10-31-2005, 02:32 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
Don't go to the dealer in Dallas. The techs there suck! http://www.elcova.com/infopop/emoticons/icon_wink.gif http://www.elcova.com/infopop/emoticons/icon_biggrin.gif </div></BLOCKQUOTE>For those that didn't notice, that's a sarcastic wink.... as in joking.
JamesT
10-31-2005, 02:34 PM
Thats where I am heading too.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
Don't go to the dealer in Dallas. The techs there suck! http://www.elcova.com/infopop/emoticons/icon_wink.gif http://www.elcova.com/infopop/emoticons/icon_biggrin.gif </div></BLOCKQUOTE>
HummerNewbie
10-31-2005, 02:58 PM
The dealer here replaced a buddy of mines a few weeks ago but didn't put on the '06 mirrors. Anyone know if they are just using up the available stock of the previous style first?
JamesT
10-31-2005, 03:04 PM
As long as they work I dont care.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by HummerNewbie:
The dealer here replaced a buddy of mines a few weeks ago but didn't put on the '06 mirrors. Anyone know if they are just using up the available stock of the previous style first? </div></BLOCKQUOTE>Yes.
Hummertech
10-31-2005, 04:29 PM
Many dealers are probably either using up exisitng stock to get rid of the old style mirrors, or are having trouble getting the new mirrors because the supply is short and the demand is high. It's also possible that the dealer could be clueless and not even be aware of the bulletin. Probably the first part though.
4churchill
10-31-2005, 04:30 PM
request the '06 mirrors. Since my swap not 1 problem with them sticking, not folding, or excessive vibrating
HummerNewbie
10-31-2005, 04:46 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Hummertech:
It's also possible that the dealer could be clueless and not even be aware of the bulletin. </div></BLOCKQUOTE>
That could be it as well. I know the sale department is clueless but have heard service it great.
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