Hummer Forums by Elcova - Hummer Dealer fails in my opinion

Quote:

Originally Posted by BABHUMV

Thats what I thought:confused:, How did they change the oil without removing the shields?

I do plan on removing the shields and driving it. the noise is getting worse as I drive it.

And as for the Dealership ladder, I am well aware of it. In a previous life I was a service writer for Ford and Toyota. I would have been glad to listen to the customer and charge him to remove the plates.

I guess what I am really pissed about is the fact that my biggest concern, in my opinion a warranty issue, was just looked at like they didn't care. When the noise is still there after shield removal, I plan on making an appointment with the service manager and take him for a short ride to let him listen to the noise. I also checked the records, they only drove the rig 2 miles, not long enough IMHO to search and diagnose a driveline noise.

If they can change oil and filter without removing those shields, have them tell you, and then post it here.:D

As for removing the shields. The dealer gets paid on warranty for removing the shields on a H3 to diagnosis/repair a problem. As we know it does not take that much time. (If the tech makes some statement such as, there is no Add Time to the Labor Op for shield removal, let him know that on vehicles that all come equipped with shields, there is no need for an Add Time. Add times would be on vehicles where some would have shields and some would not have shields.)
Once the problem is diagnosed and it is under warranty, they get paid for it via the warranty system. If by chance it was something broken due to hitting a rock, then it would not be covered under warranty and you would be charged at that point for the shield removal and diagnosis.

It could be something as simple as a bushing (we all know someone who is having one of those replaced under warranty), or something more serious. However, for the dealer to refuse to even diagnose shows me they are not in the customer business.

I sure hope you get this resolved, but if not, don't hesitate in calling the Hummer assistance center and getting a case report number. Maybe if these bad dealers get enough reports, someone from Hummer will go out and have a long, serious discussion with them.

Quote:

Originally Posted by marin8703

except driving on some of the worst streets in the world the last several days, south side chicago,

Sorry, have to disagree...the worse roads in the US are in MI, and these people around here seem to be proud of it.:D

As for your rattle, you can also check the heat shields above the exhaust. They can rattle just like the protection shields. Just make sure they are cool before checking.:D