There is another possibility or maybe another way to look at Adam's case.
1- Dealer does not decide what is covered under warranty, GM does.
2- Adam's dealer knew these are offroad damages and not covered under warranty, but they did Adam a favor by not charging Adam and reported as a warranty, thinking maybe they could get away with it.
3- GM declined the warranty, dealer had to eat the cost for their good intention.
4- For that dealer's kindness, GM rejected its claim, dealer lost money, Adam is mad at dealer, and others say dealer sucks. It does not pay to be nice.
5- The lesson learned here for all businessmen is to always follow the rules, do not go out the way to help a customer.
6- Alec, just my understanding not whole fact, insurance companies pay 30% less or thereabout than individuals on repairs, that is the discount they get from the dealers for the volumn or trade courtesy. If I am the insurance man, I would expect that from the dealers and auto shops.
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