BADRAP:
First, the [DISCLAIMER] - I have never had any personal or professional dealings with the Ron Carter dealership, so all I can offer is here-say.
OK, that being said, as a former H1 owner, I can remember several people on various off road and Hummer-specific forums complaining about how that dealership treated them with their Hummers. Of course, a few responded with positive stories, etc. but the majority (as I remember) were all about how that dealership's people treated them poorly.
When I had my Hummer(now H1), the local dealership here in San Antonio was horrible. So bad that I finally gave up and sold my H1 to someone who lived in CA. I was ECSTATIC when I learned that Ken Batchelor Cadillac in San Antonio had gotten the Hummer dealership and immediately went down to order an H2. For what it is worth, this dealership (
www.kbcad.com) has had a 15+ year reputation of customer service and I cannot recommend them highly enough! The guy to contact there is Craig Cutcher and he is a forum member here, as well ("Ken Batchelor Hummer".) Recently, a guy wrote in here describing problems he's having with his self-installed Xenarc 6024 HID project, and Craig is researching this for him with their techs at the dealership in order to help the guy out.
Anyway, if you are of a mind, you may wish to contact him and see what he can do for you or at least consider them for your next purchase. SERVICE IS EVERYTHING. You know, we're less than 200 miles away... practically "next door" in Texas terms.. :-)
I just traded in my Yellow H2 and purchased 4 Green H2's for my office, and yes, they treated me well, but I have to say that their service was EXCELLENT back when I had just the one H2. Brian Woolard is my service tech at Batchelor and he is top notch.
Hope this helps!
-Randall Garrett-