"I have not filled out the survey yet so maybe I need to discuss the tray with the dealer
"
I went to the dealerships sales manager with my survey in hand. I played stupid, and asked if it was important for me to complete it. He really encouraged me to answer fully satisfied for all areas. I told him I loved the vehicle, but I wasn't completely satisfied b/c I felt it really should have come with the console tray and mud flaps. He called a service guy to find a tray (I watched him pull it from another vehicle) and take my H3 to the back to install the mud flaps. No charge.
I filled out the survey and handed it to the sales manager while they installed the mud flaps. Twenty minutes later I was on my way.