After the screws are removed you need to turn the plastic cup so the retainers on it line up with the notches on the sheet metal body then pull it out. You may need to use a small pic tool to pull in one of the plastic retainers on the cup so it will release from the sheet metal body. I had the same problem with my first one, now around 10 later I got it down ok. BIG-C
White 03-H2-LUX
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