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Old 03-01-2004, 01:26 AM
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<HTML><HEAD><TITLE>Service Information</TITLE>
<META http-equiv=Content-Type content="text/html; charset=windows-1252">
<META content="Microsoft FrontPage 5.0" name=GENERATOR></HEAD>
<BODY bgColor=#ffffff>
<FORM name=topNavForm action=/servlets/CellHandler>
<TABLE width="100%" align=center>
<TBODY>
<TR>
<TD width="25%" slign="LEFT"></TD>
<TD align=middle width="50%">Document ID# 1256458
2003 HUMMER
H2
</TD>
<TD align=right width="25%"></TD></TR></TBODY></TABLE>
<HR>
</FORM>
<H1>Customer Satisfaction - Remote Keyless Entry (RKE) System Inoperative #03011
- (03/06/2003)</H1></TABLE>03011 -- Remote Keyless Entry (RKE) System
Inoperative


2003 Cadillac Escalade, Escalade EXT, Escalade ESV</P>


2003 Chevrolet Silverado, Avalanche, Tahoe, Suburban</P>


2003 GMC Sierra, Yukon, Yukon XL</P>


2003 HUMMER H2</P><A name=ss1-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss1-1256458">
<H5>Condition</A></H5>


On some 2003 model year Cadillac Escalade, Escalade EXT, and Escalade ESV;
Chevrolet Silverado, Avalanche, Tahoe, and Suburban; GMC Sierra, Yukon, and
Yukon XL; and HUMMER H2 vehicles, the passenger door module (PDM) may become
inoperative. An inoperative PDM would cause loss of function for the remote
keyless entry, front passenger power window, lock, mirror and heated seat
functions.</P><A name=ss2-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss2-1256458">
<H5>Correction</A></H5>


Dealers are to reprogram the PDM.</P><A name=ss3-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss3-1256458">
<H5>Vehicles Involved</A></H5>


Involved are certain 2003 model year Cadillac Escalade, Escalade EXT, and
Escalade ESV; Chevrolet Silverado, Avalanche, Tahoe, and Suburban; GMC Sierra,
Yukon, and Yukon XL; and HUMMER H2 vehicles built within these VIN
breakpoints:</P>
<TABLE width="100%" border=1>
<TBODY>
<TR>
<TH vAlign=bottom align=middle>


Year</P></TH>
<TH vAlign=bottom align=middle>


Division</P></TH>
<TH vAlign=bottom align=middle>


Model</P></TH>
<TH vAlign=bottom align=middle>


From</P></TH>
<TH vAlign=bottom align=middle>


Through</P></TH></TR>
<TR>
<TD vAlign=center align=middle>


2003</P></TD>
<TD vAlign=center align=middle>


Cadillac</P></TD>
<TD vAlign=center align=middle>


Escalade</P></TD>
<TD vAlign=center align=middle>


3R100413</P></TD>
<TD vAlign=center align=middle>


3R216634</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


2003</P></TD>
<TD vAlign=center align=middle>


Cadillac</P></TD>
<TD vAlign=center align=middle>


Escalade EXT</P></TD>
<TD vAlign=center align=middle>


3G107005</P></TD>
<TD vAlign=center align=middle>


3G219587</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


2003</P></TD>
<TD vAlign=center align=middle>


Cadillac</P></TD>
<TD vAlign=center align=middle>


Escalade ESV</P></TD>
<TD vAlign=center align=middle>


3G203193</P></TD>
<TD vAlign=center align=middle>


3G219590</P></TD></TR>
<TR>
<TD vAlign=center align=middle rowSpan=4>


2003</P></TD>
<TD vAlign=center align=middle rowSpan=4>


Chevrolet</P></TD>
<TD vAlign=center align=middle rowSpan=4>


Silverado</P></TD>
<TD vAlign=center align=middle>


31100076</P></TD>
<TD vAlign=center align=middle>


31272767</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3E104200</P></TD>
<TD vAlign=center align=middle>


3E236298</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3F100804</P></TD>
<TD vAlign=center align=middle>


3F184501</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3Z106886</P></TD>
<TD vAlign=center align=middle>


3Z244282</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


2003</P></TD>
<TD vAlign=center align=middle>


Chevrolet</P></TD>
<TD vAlign=center align=middle>


Avalanche</P></TD>
<TD vAlign=center align=middle>


3G101052</P></TD>
<TD vAlign=center align=middle>


3G219648</P></TD></TR>
<TR>
<TD vAlign=center align=middle rowSpan=2>


2003</P></TD>
<TD vAlign=center align=middle rowSpan=2>


Chevrolet</P></TD>
<TD vAlign=center align=middle rowSpan=2>


Tahoe</P></TD>
<TD vAlign=center align=middle>


3J101526</P></TD>
<TD vAlign=center align=middle>


3J214306</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3R102394</P></TD>
<TD vAlign=center align=middle>


3R216747</P></TD></TR>
<TR>
<TD vAlign=center align=middle rowSpan=3>


2003</P></TD>
<TD vAlign=center align=middle rowSpan=3>


Chevrolet</P></TD>
<TD vAlign=center align=middle rowSpan=3>


Suburban</P></TD>
<TD vAlign=center align=middle>


3G100209</P></TD>
<TD vAlign=center align=middle>


3G219643</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3J100715</P></TD>
<TD vAlign=center align=middle>


3J214291</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3R129888</P></TD>
<TD vAlign=center align=middle>


3R216757</P></TD></TR>
<TR>
<TD vAlign=center align=middle rowSpan=4>


2003</P></TD>
<TD vAlign=center align=middle rowSpan=4>


GMC</P></TD>
<TD vAlign=center align=middle rowSpan=4>


Sierra</P></TD>
<TD vAlign=center align=middle>


31100722</P></TD>
<TD vAlign=center align=middle>


31272696</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3E100639</P></TD>
<TD vAlign=center align=middle>


3E236296</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3F107734</P></TD>
<TD vAlign=center align=middle>


3F194511</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3Z102118</P></TD>
<TD vAlign=center align=middle>


3Z244186</P></TD></TR>
<TR>
<TD vAlign=center align=middle rowSpan=2>


2003</P></TD>
<TD vAlign=center align=middle rowSpan=2>


GMC</P></TD>
<TD vAlign=center align=middle rowSpan=2>


Yukon</P></TD>
<TD vAlign=center align=middle>


3J112259</P></TD>
<TD vAlign=center align=middle>


3J214157</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3R100174</P></TD>
<TD vAlign=center align=middle>


3R216703</P></TD></TR>
<TR>
<TD vAlign=center align=middle rowSpan=3>


2003</P></TD>
<TD vAlign=center align=middle rowSpan=3>


GMC</P></TD>
<TD vAlign=center align=middle rowSpan=3>


Yukon XL</P></TD>
<TD vAlign=center align=middle>


3G106714</P></TD>
<TD vAlign=center align=middle>


3G219519</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3J106804</P></TD>
<TD vAlign=center align=middle>


3J214131</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


3R185288</P></TD>
<TD vAlign=center align=middle>


3R216717</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


2003</P></TD>
<TD vAlign=center align=middle>


HUMMER</P></TD>
<TD vAlign=center align=middle>


H2</P></TD>
<TD vAlign=center align=middle>


3H101507</P></TD>
<TD vAlign=center align=middle>


3H124932</P></TD></TR></TBODY></TABLE>


<FONT color=brown>
<H4>Important</H4>


Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle
Inquiry System) or GM Access Screen (Canada only) or DCS Screen
445
(IPC only) prior to beginning program repairs. [Not all vehicles within
the above breakpoints may be involved.]</P></FONT>


</P>


Involved vehicles have been identified by Vehicle Identification Number.
Computer listings containing the complete Vehicle Identification Number,
customer name and address data have been prepared, and are being furnished to
involved dealers with the program bulletin. The customer name and address data
furnished will enable dealers to follow up with customers involved in this
program. Any dealer not receiving a computer listing with the program bulletin
has no involved vehicles currently assigned. </P>


These dealer listings may contain customer names and addresses obtained from
Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any other purpose is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this
listing to the follow-up necessary to complete this program. </P><A
name=ss4-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss4-1256458">
<H5>Parts Information</A></H5>


No parts are required for this recall.</P><A name=ss5-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss5-1256458">
<H5>Service Procedure</A></H5>


<FONT color=brown>
<H4>Important</H4>


The labor time for performing the refresh/reprogram of the passenger door
module in this recall is different than the amount of time allowed in Service
Bulletin03-08-52-001B. The labor operation code and time allowance in the
service bulletin was for a BCM reprogram, and was not the correct labor
operation code for this repair.</P></FONT>


</P>Inspection Procedure


</P>


<FONT color=brown>
<H4>Important</H4>


The following inspection must be performed in order to determine the correct
repair procedure.</P></FONT>


</P>
  1. <LI type=1>Turn the ignition to the ON position.
    <LI type=1>Using the switches in the right front passenger door, verify that
    the power window and power door lock located in that door, function properly.
    <UL type=BULLET>
    <LI>If the power window and door locks do NOT function, proceed to the
    "Refresh and Reprogram" procedure and follow ALL of the steps.
    <LI>If the power window and door lock function properly, the vehicle only
    needs to be updated with the new calibration for the passenger door module.
    Proceed to and follow only steps 4-6 in the "Refresh and Reprogram"
    procedure. DO NOT PERFORM STEPS 1-3. </LI>
</LI>[/list]Refresh and
Reprogram Procedure



</P>


<FONT color=brown>
<H4>Important</H4>


Steps 1-3 in the following procedure should only be performed if the power
window and door lock did NOT function properly in the inspection procedure
above.</P></FONT>


</P>


<FONT color=brown>
<H4>Important</H4>


In order to perform the following procedure, your Tech2 must be updated
with software version23.001 or later, CD#3. If your Tech2 does
not have the necessary software, it will need to be updated before
proceeding.</P></FONT>


</P>
  1. <LI type=1>Turn the ignition switch to the ON position.
    <LI type=1>Connect the Tech2 to the vehicle's diagnostic link connector
    (DLC), power it up and press enter.
    <UL type=BULLET>
    <LI>Select FO : Diagnostics
    <LI>Select Model Year 2003
    <LI>Select Light Duty (LD) Truck
    <LI>Select F1 : Body
    <LI>Select Product Line
    <LI>Select Type of Air Conditioning
    <LI>Select Type of Radio
    <LI>Scroll down as necessary and select "Passenger Door Module."
    <LI>Select F2: Special Functions
    <LI>Select F3: Refresh
    <LI>


    <FONT color=brown>
    <H4>Important</H4>


    You must remove the described fuse in the next step for the "Refresh"
    program to be performed. If you do not remove the fuse for five seconds, the
    Tech2 will continue to display "Test in Progress" and the program will
    not complete.</P></FONT>


    </P>Remove the PDM fuse for 5seconds from the fuse center located
    behind the panel on the left end of the instrument panel.
    <LI>Reinstall the fuse and fuse panel cover.
    <LI>Press the "Enter" button to perform the "Refresh" function.
    <LI>"Test in Progress" will be displayed and the right front passenger door
    lock will cycle once.
    <LI>The screen will display "Procedure Completed".
    <LI>Press the "Exit" button as necessary to return to the main menu screen.
    </LI>
<LI type=1>Using the switches in the right front passenger door, verify that
the power window and power door lock located in that door, function properly.


<FONT color=brown>
<H4>Important</H4>


The calibrations required for performing SPS reprogram in the next step are
based on the type of exterior rearview mirror that the vehicle has. To
determine the correct calibration, check the Service Parts Identification
Label on the vehicle for the RPO code for the exterior mirrors.</P></FONT>


</P>
<LI type=1>Follow normal Service Programming System (SPS) to reprogram the
passenger door module with the new calibration.
<LI type=1>After reprogramming is complete, using the switches in the right
front passenger door, verify that the power window and power door lock located
in that door, function properly.
<LI type=1>Install the GM Recall Identification Label. </LI>[/list]<A
name=ss6-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss6-1256458">
<H5>Identification Label - For US and IPC</A></H5>


Place a Recall Identification Label on each vehicle corrected in accordance
with the instructions outlined in this Product Recall Bulletin. Each label
provides a space to include the recall number and the five (5) digit dealer code
of the dealer performing the recall service. This information may be inserted
with a typewriter or a ball point pen. </P>


Put the Recall Identification Label on a clean and dry surface of the
radiator core support in an area that will be visible to people servicing the
vehicle. When installing the Recall Identification Label, be sure to pull
the tab to allow the adhesion of the clear protective covering. Additional
Recall Identification Labels for US dealers can be obtained from Dealer Support
Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or
calling 1-866-700-0001 (Monday-Friday, 8:00am to 5:00pm EST). Ask
for Item Number S-1015 when ordering.
</P>


Additional Recall Identification Labels for IPC dealers can be obtained
from your Regional Marketing Office.
</P><A name=ss7-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss7-1256458">
<H5>Identification Label - For Canada</A></H5>


Place a Program Identification Label on each vehicle corrected in accordance
with the instructions outlined in this Product Program Bulletin. Each label
provides a space to include the program number and the five (5) digit dealer
code of the dealer performing the program service. This information may be
inserted with a typewriter or a ball point pen. </P>


Put the Program Identification Label on a clean and dry surface of the
radiator core support in an area that will be visible to people servicing the
vehicle. Additional Program Identification Labels for Canadian dealers can
be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00am to
5:00pm EST). Ask for Item Number GMP91 when ordering.
</P><A
name=ss8-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss8-1256458">
<H5>Courtesy Transportation</A></H5>


The General Motors Courtesy Transportation program is intended to minimize
customer inconvenience when a vehicle requires a repair that is covered by the
New Vehicle Limited Warranty. The availability of courtesy transportation to
customers whose vehicles are within the warranty coverage period and involved in
a product recall is very important in maintaining customer satisfaction. Dealers
are to ensure that these customers understand that shuttle service or some other
form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures
Manual for Courtesy Transportation guidelines.</P><A name=ss9-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss9-1256458">
<H5>Claim Information</A></H5>


Submit a Product Program Claim with the information indicated below. </P>
<TABLE width="100%" border=1>
<TBODY>
<TR>
<TH vAlign=bottom align=middle>


Repair Performed</P></TH>
<TH vAlign=bottom align=middle>


Part Count</P></TH>
<TH vAlign=bottom align=middle>


Part No.</P></TH>
<TH vAlign=bottom align=middle>


Parts Allow</P></TH>
<TH vAlign=bottom align=middle>


CC-FC</P></TH>
<TH vAlign=bottom align=middle>


Labor Op</P></TH>
<TH vAlign=bottom align=middle>


Labor Hours*</P></TH></TR>
<TR>
<TD vAlign=center align=left>


Reprogram PDM (Inc. Refresh, if necessary)</P></TD>
<TD vAlign=center align=middle>


0</P></TD>
<TD vAlign=center align=middle>


N/A</P></TD>
<TD vAlign=center align=middle>


N/A</P></TD>
<TD vAlign=center align=middle>


MA-96</P></TD>
<TD vAlign=center align=middle>


V0987</P></TD>
<TD vAlign=center align=middle>


0.3</P></TD></TR>
<TR>
<TD vAlign=center align=left>


Courtesy Transportation</P></TD>
<TD vAlign=center align=middle>


N/A</P></TD>
<TD vAlign=center align=middle>


N/A</P></TD>
<TD vAlign=center align=middle>


N/A</P></TD>
<TD vAlign=center align=middle>


MA-96</P></TD>
<TD vAlign=center align=middle>


**</P></TD>
<TD vAlign=center align=middle>


N/A</P></TD></TR>
<TR>
<TD vAlign=center align=left colSpan=7>


* -- For Program Administrative Allowance, add 0.1 hours to the "Labor
Hours".</P>


** -- Submit courtesy transportation using normal labor operations for
courtesy transportation as indicated in the GM Service Policies and
Procedures Manual.</P></TD></TR></TBODY></TABLE>


Refer to the General Motors WINS Claim Processing Manual for details on
Product Recall Claim Submission.</P><A name=ss10-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss10-1256458">
<H5>Customer Notification -- For US and Canada</A></H5>


Customers will be notified of this program on their vehicles by General
Motors (see copy of customer letter included with this bulletin). </P><A
name=ss11-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss11-1256458">
<H5>Customer Notification -- For IPC</A></H5>


Letters will be sent to known owners of record located within areas covered
by the US National Traffic and Motor Vehicle Safety Act. For owners outside
these areas, dealers should notify customers using the attached suggested dealer
letter.</P><A name=ss12-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss12-1256458">
<H5>Dealer Program Responsibility -- ALL</A></H5>


All unsold new vehicles in dealers' possession and subject to this program
MUST be held and inspected/repaired per the service procedure of this program
bulletin BEFORE customers take possession of these vehicles.</P>


Dealers are to service all vehicles subject to this program at no charge to
customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.</P>


Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made
to make the required correction according to the instructions contained in this
bulletin. This could be done by mailing to such customers a copy of the customer
letter accompanying this bulletin. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the
notification letter.</P>


In summary, whenever a vehicle subject to this program enters your vehicle
inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the program correction has been made before selling
or releasing the vehicle.</P>March, 2003


Dear General Motors Customer:</P>


We want your experience owning your 2003 model year Cadillac Escalade,
Escalade EXT, or Escalade ESV; Chevrolet Silverado, Avalanche, Tahoe, or
Suburban; GMC Sierra, Yukon, or Yukon XL; or HUMMER H2 to be better than any
other you've had ... which is why we're writing.</P>


We have learned that on your 2003 model year Cadillac Escalade, Escalade EXT,
or Escalade ESV; Chevrolet Silverado, Avalanche, Tahoe, or Suburban; GMC Sierra,
Yukon, or Yukon XL; or HUMMER H2, the Passenger Door Module (PDM) may become
inoperative. An inoperative PDM would cause loss of function for the remote
keyless entry, front passenger power window, lock, mirror, and heated seat
functions.</P><A name=ss13-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss13-1256458">
<H5>What We Have Done</A></H5>


We've sent your GM dealer new calibrations to reprogram the PDM, which will
eliminate this condition. This reprogramming will be performed for you at no
charge
.</P><A name=ss14-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss14-1256458">
<H5>What You Should Do</A></H5>


We recommend that you contact your GM dealer to arrange a service date.</P><A
name=ss15-1256458><A
href="http://127.0.0.1:9001/servlets/BlobShtml?ShtmlFile=1256458&amp;psdid=293&amp;evc= sm#ss15-1256458">
<H5>Customer Reply Card</A></H5>


Presenting the attached card to your dealer will assist in making the
necessary correction in the shortest possible time.</P>


If you no longer own this vehicle, please check the appropriate box and
provide new owner information, if available.</P>


If you have any questions or need any assistance, just contact your dealer or
the appropriate Customer Assistance Center at the number listed below:</P>
<TABLE width="100%" border=1>
<TBODY>
<TR>
<TH vAlign=bottom align=middle>


Division</P></TH>
<TH vAlign=bottom align=middle>


Number</P></TH>
<TH vAlign=bottom align=middle>


Deaf, Hearing Impaired, or Speech Impaired*</P></TH></TR>
<TR>
<TD vAlign=center align=middle>


Cadillac</P></TD>
<TD vAlign=center align=middle>


1-800-458-8006</P></TD>
<TD vAlign=center align=middle>


1-800-833-2622</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


Chevrolet</P></TD>
<TD vAlign=center align=middle>


1-800-222-1020</P></TD>
<TD vAlign=center align=middle>


1-800-833-2438</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


GMC</P></TD>
<TD vAlign=center align=middle>


1-800-462-8782</P></TD>
<TD vAlign=center align=middle>


1-800-462-8583</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


HUMMER</P></TD>
<TD vAlign=center align=middle>


1-866-486-6376</P></TD>
<TD vAlign=center align=middle>


</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


Puerto Rico - English</P></TD>
<TD vAlign=center align=middle>


1-800-496-9992</P></TD>
<TD vAlign=center align=middle>


</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


Puerto Rico - Español</P></TD>
<TD vAlign=center align=middle>


1-800-496-9993</P></TD>
<TD vAlign=center align=middle>


</P></TD></TR>
<TR>
<TD vAlign=center align=middle>


Virgin Islands</P></TD>
<TD vAlign=center align=middle>


1-800-496-9994</P></TD>
<TD vAlign=center align=middle>


</P></TD></TR>
<TR>
<TD vAlign=center align=left colSpan=3>


* Utilizes Telecommunication Devices for the Deaf/Text Telephones
(TDD/TTY)</P></TD></TR></TBODY></TABLE>


If your vehicle is within the New Vehicle Limited Warranty your dealer may
provide you with shuttle service or some other form of courtesy transportation
while your vehicle is at the dealership for this repair. Please refer to your
Owner's Manual and your dealer for details on Courtesy Transportation.</P>


We sincerely regret any inconvenience this causes you. Also, we want you to
know that we will continue to do everything we can to ensure that you are
completely satisfied with our products</P>


General Motors Corporation</P>


Enclosure</P>


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<TD align=left width=778><FONT size=1>GM bulletins are intended for use by
professional technicians, NOT a "do-it-yourselfer". They are written
to inform these technicians of conditions that may occur on some vehicles,
or to provide information that could assist in the proper service of a
vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely.
If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See
your GM dealer for information on whether your vehicle may benefit from
the information.
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<TD align=middle width=167><FONT size=2>WE SUPPORT VOLUNTARY TECHNICIAN
CERTIFICATION
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<P align=center>© Copyright General Motors Corporation. All Rights
Reserved.
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<TD align=middle width="50%">Document ID# 1256458
2003 HUMMER
H2
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