This is just one man's opinion...and I hope my experience is isolated but SMA's customer is extremely poor.
Some of you know that I recently purchased a SMA Heavy Duty Brush Guard. I purchased it from a Baltimore Hummer dealership that opened the box, then shipped it to me without properly securing the box. The damn thing weighs 70 pounds so of course the box blew open.
When I received it the hardware was all over the place, the instruction sheet was missing and the brush guard suffered scratches. The parts boys at Anderson Automotive (
http://www.andersonautomotive.com/en_US/) took no responsibility and told me to take the matter up with the shipper. Bastards.
On to SMA - I called SMA about 12 times, leaving messages with the operator and on voice mail to get a parts list and an instruction sheet. After about a week they faxed over the instructions on how to mount the valence! I don't have a valence and explained that to them from the begining. Now it's been three weeks and I'm leaving messages on a daily basis. Still, no response. I'm even giving them my 800 work number. This is absurd. Oh, I also emailed them 8 times as well.
I wish I could start a boycott but I know Jason sells their products on his site. They seem to have fantastic products but their lack of customer service is both surprising and irritating.
I will not purchase an SMA product again, nor will any of my 6,000 employees. At least I have control over that.
But only 6 of them have Hummers though...
