In the end my experience lies somewhere between Ed and H2Girl.
First H2Girl are you sure you got the 9.5ti winch with multimount? I ask this because after I got my a la carte version Gowarn told me the package was not yet available. secondly the 9.5ti winch comes with a roller fairlead and should not be an extra charge. It sounds like you got the 9000i. While I can't explain the roller fairlead it is possible that they are having their dealers assemble the whole thing due to the complaints they have been getting.
Please read the thread from the beginning to find out what happened to me, as far as what I ordered and what I got. While I do not want to recommend this company based on their customer service, I believe that this is still the cheapest deal out there for this winch. Prepared with the info on this thread and a few others on how to wire the winch, I think the cost is still worth the aggrevation. I also had to remind gowarn to credit me for shipping, and also be sure to compare their pricing on the winch accessory kits to other sites, because they may stick it to you there.
If you decide to order through them and get the a la carte version like I did( not by choice) here are some tips:
First take out the winch, place it on something high next to the H2 and connect the leads on the winch to your battery. Connect the winch remote and run the winch cable out about 8 feet and back in again. This will ensure that you were sent a working winch, before you modify anything that will make a return a problem. Please keep your hands away from the cable spool when doing this as winches are good at removing fingers.
Now if you have a working winch check all the boxes to make sure that you also got: The multi mount frame, two sets of power leads with quick connect plugs attached, and a package containing two quick connect plugs one of which will be for putting the quick connect end on the leads already on the winch. If you ordered the 9.5ti multimount package these are the items they should(and did) send. FYI if you order the wiring kit for the rear, order the twenty foot set which in my case came with the solenoid disconnect to terminate power from battery to winch with a switch. Take the shorter power leads with disconnect and through it away, you do not need or want to jeprodize the warranty when there is an easier way. I assembled the winch on the multimount and then brought the winch and wiring and plug kit to gas station service shop next door. I brought them a print out of the thread on the site re. wiring for the rear and explained that they had to cut the leads coming off the winch at an approriate length and attach the quick connect plug. They did everything wiring, front and back and solenoid switch for 150$. I think it was well worth it.
Hope this helps you make up your mind.
