[HUMMERcustoms.com/TAZ]

It is so strange how Hummer dealers are so different from one another.

I just wanted to tell You about a buddies experience and how they deal with me.
He was out in the mud and got stuck factory tires.

He rocked it back and forth to get unstuck and if You look in manual it says voids warranty if You do that so do not do that. Well He busted transfer case wide open. You could look up in the bottom side. He calls the dealer and tells the service manager who also I deal with and the guy sends a wrecker and picks H2 up and takes it to the ser. dept. Buddies goes home.

They wash it get in the air and he told them He had rocked it. They put new transfer case in and warranty it. Gave it back in 4 days. He never heard anything about and did not pay a penny.

I'm good friends with the service manager and they know I'm cutting and chopping to customize for shows as well as power. He asked me in the begining to just always call Him before I do anything so He can tell me if it would work out OK, if We had warranty. So I have almost a rebuilt H2 from the ground up and he has OK'd everything.

I called last week with some items i wanted to change out on the engine and figured i would get shot down on this one. I asked if I had a super special set of heads sponsored for me from a major perf. company how would that work out.

Expecting My bubble to be burst He says well if I was going to be offered i would take them and I see no reason We cannot find a way to warranty them. He then said for what Your doing it is going to be an improvement over the factory and with the boost Your running it will just be a common sense thing to remove the air restriction that sets right in the middle of Your engine to tail pipe swap so far. He continued with, actually makes Me feel better about You not damaging the engine.

So go figure but, these guys do understand. He has said that about ever engine part change I have done. I told Him I was asking and wanting a quick answer as the rig is stripped to the metal and primed and We would like to do it before it goes in paint.

I asked why do You do it and I read others have trouble over light bulbs. He said it just is the focus of the dealer. We are extremely performance oriented. Your the first customer We have had that really wanted to do a SEMA quality custom job, I hope any way. Plus He says if You move in a way that if problems arise We'll just pull the aftermarket off and install the factory if it came to that. Then He said, We get questioned very rarely when We warranty.

I have thought about it before but, I know now for sure before I go buy any new vehicles I'm going to go to the service dept. and visit with those guys first. I want to get reference from them on customs they have serviced and if they will not do it then I'm driving off even if it cost another $500 or $1000 to buy one with good service.

I'm really sorry to see the hard time you have had it just should not be that way with a rig like that and it considered to most I have talked to is the prestige line of vehicle to be a dealer for. My dealer has four lines of cars but, Hummer is their pride and joy and they are owned by national company called United Auto traded on the stock exchange I think and many of the other Hummer dealers are most likely owned by them.

So if it is fair or not is the dealers call but, normally when a Hummer pulls up for service they move it to the top of the list at My dealer. They justify that they have quite a few technicians and 2 or 3 are Hummer certified so to justify there extra expense they move them to a Hummer as soon as it can. My dealer is just now getting the Hummer service etc. moved over to the new building that all the dealers built. So if You can find out it may pay to find one owned by United. Then again it is most likely the management installed but, they leave these guys alone.

Your case is different for the lack of choice but, I'm glad it is working out for you in the end.

TAZ