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Old 02-28-2005, 02:47 PM
hummerNCO hummerNCO is offline
 
Join Date: Feb 2005
Location: Pasadena, CA
Posts: 56
hummerNCO is off the scale
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I called the number in the manual two Saturdays ago (Feb 19) asking about a leak issue. I was given a reference number and used that when I called again last Wednesday to follow up with them after discovering the source of the leak. I had it into the dealer Monday through Wednesday and they said they couldn’t find it. The guy I spoke with the first time from HUMMER Consumer Relations, Rodney, called me back last Saturday (two days ago) to ask if I had it fixed yet and said he was going to call the dealer to recommend pad replacement and carpet cleaning under warranty. Personally, I thought this was excellent service. I was impressed that he actually called me back to follow up and to tell me he was going to call the dealer. I’m taking it back to the dealer this Wednesday to fix the leak and have it cleaned up.
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