I don't know of any reset on the soundgate adapter. Not that there may not be one...I just don't know of one. I checked my adapter instructions and it only mnetioned resetting the XM tuner...it said noting about the adapter. Is there any small reset holes on it?
Do you have the power hooked up right to the adapter??...ground good?? etc. Just hunting here..
I hate to say it but it sounds like it may be a bad adapter...someone else here got a bad one and had to return it to Soundgate. They shipped a new one ASAP and it worked fine...IIRC.
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