Joe...you're being too nice at this point. It's time to take the gloves off. If this problem started during the warranty period and you have that documented you have a very strong case. It's time to pursue legal/government agency options. If it were me, I would learn all my legal options, then write them a certified letter telling them what you intend to do if they don't respond to the positive. If they don't, then do it.
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Jonahs
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