Quote:
Originally posted by HummBebe:
All I can say is I have noticed a marked difference in how my Dealer treated me, v.s., how a certain Salt Lake Dealer treated me.
Left Moab with a desire to tell my dealer to shove it.
They, the Service Manager, the Parts Manager, and the Shop Manager, didn't even call or follow up w/me after I let him know what happend.
The SLC dealership was awesome. Shipped the parts...no questions asked, right to the shop.
My dealer told me to call them back when I got my "ducks in a row" 
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The following advice is not specific to Hummer, or even vehicle dealerships in general, but generally, I have gotten good results by writting an assertive, but not angry, letter to a company's corporate office. You don't want to come off like you have a hair trigger and errupt at the slightest disrespect or inconvenience. Just explain in a reasonable tone how, on the one hand, you had subperb confidence-inspiring, goodwill-creating service from the SLC dealer - provide specifics - and then explain how the local people alienated you by treating you otherwise. Explain that the difference is so great that you would consider driving more than 100 miles to go to SLC for major service or if a family member wanted to buy a 2nd Hummer. There is a good chance that Hummer's survival instincts will cause them to take notice and and realize the the SLC dealership is probably putting a btter face on Hummer than the local one, which can affect both new sales and customer-loyalty sales. Once, and if, Hummer contacts the local dealership, you might get some better attention. If nothing else, it gives you a chance to render justice.
BTW: One of the reasons I think that this will work in the Hummer situation is how much pressure I got from my dealer to fill out the survey with the highest marks - they were absolutely petrified of Hummer thinking that they were doing a mediocre job with their product.