The dealers are rated on customer satisfaction, which is VERY IMPORTANT because this is how they get platinum status with GMAC. When they achieve this status they are offered lower interest rates and therefore can best serve their customers. Example: I bought ALL OF MY TRUCKS from Team Chevrolet in Pasadena (6 of them in as many years). They decided to jack me around and not give me my GMS employee discount so I went right up to Sherman Oaks and they gave it to me last September with a better interest rate. How did Team Chevy get stuck like this? Simple, due to poor service ratings Team did not achieve platinum status SOOO, they were alotted fewer H2's, given higher rates (basically got the shaft by their own doing). So don't think that we go unheard. Numerous complaints will ensure that when the next hot SUT comes out some dealers will get more than others, at better rates and so on. Keep it up, strength in numbers!
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