Here is the policy right out of the GM manual- this is for Canadian vehicles in the US so it should be reversed for US vehicles in Canada.
1.4.8 WARRANTY IN THE U.S. ON VEHICLES SOLD IN OTHER COUNTRIES, U.S.
MILITARY/GOVERNMENT PERSONNEL AND TOURING OWNERS
a. Warranty Coverage Canadian Owners
The warranty issued by GM of Canada to purchasers in Canada applies to GM
vehicles registered and normally operated in Canada.
Effective September 1, 2002 all vehicles originally sold in Canada with an “in-service
date” on or after September 1, 2002, must be registered in Canada and retained for
use in Canada for at least six months and have at least 12,000 kilometers (7500
miles), before a GM dealer in the U.S. is authorized to perform any warranty work
except as provided in the additional information to follow. Vehicles must also have the
odometer converted by a GM authorized Electronic Service Center.
Any warranty claims submitted by dealers for a vehicle originally sold in Canada
that has less than 6 months from the in-service date, has less than 12,000 kilometers
(7500 miles), and has not had an odometer conversion by an authorized service
center, will reject. (List of centers at the end of this section)
Exceptions to the above restrictions on performing warranty work are Canadian
owners touring in the U.S. or Canadian citizens relocating their residence to the U.S.
Dealer is to verify eligibility by checking GMVIS to determine the status of
serviceability. If the owner is a Canadian tourist, the Dealer must verify the
General Motors Service Policies and Procedures
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ARTICLE 1.4
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customer’s Canadian residency (i.e. Canadian driver’s license or Canadian vehicle
registration) and keep a copy of it in the Dealer’s files. Claims that fall under this
category should be “H” routed to the Area Service Manager for payment and
submitted in kilometers, and not miles.
GM Dealers in the U.S. are still authorized to perform any work required for the
completion of a recall, regardless of the mileage or in-service date.
GM Dealers in the U.S. are authorized to perform warranty work on vehicles
originally sold in Canada if the vehicle has been in service for over 6 months and has
GM Receiving and Inspection Manual.
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