I feel your pain, brother. I live about 250 miles away from the giant Medved Autoplex, so getting service is a pain in my ace. I call them for my mirror exchange, as they are vibrating so bad I am afraid of having seisures while on the road, a couple months before my warranty runs out. I explain that I will not be able to just bring the vehicle in until I can make time, since I live 4 hours away. "Ok", he says. So I finally get to the dealership 2days after my warranty expires. Guess what? "Its not covered anymore." Wait a minute, I barely have 24k miles on it and I called two months ago about the problem. "Sorry you will have to pay." I am so pissed I head to the GM's office to have a little talk with him about how Kuni brings my wife a loaner car to my house, and delivers her car to the dealer when we have problems with her Lexus. His reply? "You are paying a premium for a Toyota to get that service." My reply? "I also paid a premium for a Tahoe. What service are you going to do for my money." Long story short it cost me $100 to get my mirrors replaced. It cost them hundreds of thousands of dollars in business.
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