If a question is answered anything but Completely satisfied the result is considered to be unsatisfied and shows negative , I once had customers from another country ASIA and they killed me in total scores running for a 3 month period .One more in that 3 month time I would have lost my job .The crazy part is the most satisfied customers dont send in the survey due to the fact thay have no complaints . let's face when something goes wrong you want to express it and vent . So a survey would work better if some how it was mandatory that all customers fill in and send them back .I dislike asking a cutomer to answer completely satisfied it should happen with out asking .
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