http://www.co.worcester.md.us/Emerge...1%20Center.htm
9-1-1 Center
Serving as the Public Safety Answering Point, or PSAP, for Worcester County, the office is responsible for answering all 9-1-1 calls for service placed in Worcester County. This includes Ocean City, a year-round resort that often has a summer time population exceeding 250,000 people. The 9-1-1 Center has 14 9-1-1 trunks to accomodate numerous calls for service at one time. Using five identical Plant Equipment, Inc. consoles, Communication Clerks instantly receive Automatic Number Identification (ANI) and Automatic Location Information (ALI) on their E-911 screens. If the call for service is for an agency we direct dispatch for, the clerk will take down all pertinent information for the call and give to the appropriate clerk for dispatch. If the call for service is for one of the local municipal police department's in the County (we have five), we will transfer that call to them on their dedicated emergency line. We can also transfer callers to our four neighboring county 9-1-1 Centers, Wicomico and Somerset in Maryland, Accomac in Virginia, and Sussex County in Delaware. Along with the Sheriff's Department, the Maryland State Police Barracks in Berlin has primary responsibility for law enforcement within the non-municipal portions of the County. We rotate calls for service with MSP.
Our primary back-up in case of a 9-1-1 failure is Ocean City. Ocean City has elected to direct dispatch their own police and fire units. When a call for service is received for Ocean City, the call is immediately transferred to dispatcher's at the Town of Ocean City Public Safety Center. There, dispatcher's have the same telephone equipment as we do, and instantaneously receive ANI / ALI on their screen's. Ocean City has the ability to dispatch all of our police and fire resources should that need arise, as we also have the ability to dispatch all of their's also.
We also transfer calls for service to the United States Coast Guard and the Maryland Poison Control Center. Utilizing a "Language Line", we are able to assist foreign speaking callers as well.