<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by partsguy:
When someone makes a mistake at your dealer,Do they try to make it right </div></BLOCKQUOTE>
Only if I escalate it and force them to do it
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">or do they just throw money,gas or anything else to "make you happy" </div></BLOCKQUOTE>
I've actually had them offer to correct the problem and also throw in free oil changes.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Do they ask you what would make you happy?
Just asking? 
</div></BLOCKQUOTE>
No. I've never been asked what would make me happy. I've always had to tell them what would make me happy.
Of course, I never told them that it would make me happiest if my truck were never ever to be put in the hands of an incompetent tech, and to fire the incompetent tech
I'm not saying they're all incompetent, it just seems 3/4 of the time someone without solid basics ends up working on my truck. This is probably because I've been banished to crappy service every since complaining to the service writer 5 separate times, getting no action, and finally called his boss directly.