Yikes!
I've got my fingers crossed. I hope they learned a thing or two from the poor service they provided you. I did get the 20' cable since I had read the post (I think it was yours) earlier that 20 was enough. Also the issue with the front wiring connection was mentioned. What I was told I was getting, sounds more like the set up that Warn described to you. Maybe Warn, hearing about your complaint staightened them out. I'm very sorry to here about your problem, and will definitely let everyone know how this works out.
Peter