<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> I even recieved and extra little gift with my last purchase (probably shouldn't say that here

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EXTRA LITTLE GIFT??? WTF??? LOL
I agree, it wasn't a matter of brown nosing but I think when a company does a poor job, it's our responsibility to report the facts... And when someone or a company does a great job, I think we should let fellow members know.
The service was great, when I did have a problem, it was fixed and then to top things off, I get a follow up email just to check up.
That's service.
Mark