Bill, the problem is that service department.
Maybe they did not order your transfer case promptly, maybe they did not push your case which caused you to wait 3 weeks. They did not clean up after the replacement which caused the leak/drop on your floor. The new rattle sound could be just another little thing he/they did not do right. Some people simply don’t care about their job quality or incapable of such, some shop has poor management of parts and work. After this is taken care of, you may want to seek alternative place to service your Hummer.
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