I called my dealer from the trail, they said they would send parts. The parts were ordered from the Salt Lake Dealership. I spoke with them. No one asked me to call the Assistance Center. Neither my dealer nor the Salt Lake dealer.
Neo's items were fully repaired, they were authorized to cannibalize a new truck to repair his. They covered everything fully.
My dealer asked me to pay for the parts and bring them in when I returned from Moab. I did.
My Service manager said he needed to speak to his rep first (I'm assuming the GM Warranty rep?). I recieved one phone call about two weeks ago telling me they were still working on it.
My service manager did say, he did not see any problems with being reimbursed, however, it was on April 21st that the breakdown occurred. No one has called since.
I don't know if you can help, but any assistance would be welcome and greatly appreciated.