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Originally Posted by HummBebe
I called my dealer from the trail, they said they would send parts. The parts were ordered from the Salt Lake Dealership. I spoke with them. No one asked me to call the Assistance Center. Neither my dealer nor the Salt Lake dealer.
Neo's items were fully repaired, they were authorized to cannibalize a new truck to repair his. They covered everything fully.
My dealer asked me to pay for the parts and bring them in when I returned from Moab. I did.
My Service manager said he needed to speak to his rep first (I'm assuming the GM Warranty rep?). I recieved one phone call about two weeks ago telling me they were still working on it.
My service manager did say, he did not see any problems with being reimbursed, however, it was on April 21st that the breakdown occurred. No one has called since. 
I don't know if you can help, but any assistance would be welcome and greatly appreciated. |
I can't interact with dealers, I was hoping the assistance center had gotten involved. What I would suggest is to call the dealer and ask why he has not reimbursed you for the claim. If there is a problem with Hummer, let me know; as you probably already know, I love busting the chops of the Hummer Brand Quality Manager, and I have no problem emailing him to see if he can help get this solved.
If it is a problem with the assistance center, I can write an old friend who is in charge of the Gm assistance center in Cambridge Ontario, and the Saturn Assistance Center in TN. He may not be directly in charge of the Hummer center in Austin TX, but he should have some contacts. Besides, he is a Utah boy, born and raised in Utah, and then went to work with GM. So he might appreciate the H3 failed in his old home state, Utah.
Let me know, you should have my email address, if not, just PM me and I'll help all I can to get you your money back. Can't guarantee anything, but possibly I can help.