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Originally Posted by hmrlvr
Got my car back from service yesterday, I thought it smelled like smoke but didn't say anything. I was just happy to have it back. The smoke smell is bad. Today I found cigarette ashes on the floor. Should I be pissed? I'm sure I'll get less sympathy from those of you who smoke but I don't, my wife doesn't, and my kids surely don't. Other than that, it was the best service I could ask for, so I don't really want to make a big deal about it. But did I mention it smells bad?  |
Happened to the wife's H3. Found ashes on the floor AND a lighter in the passenger seat. I didn't drive off - I got the service manager, told the service manager that I have asthma, pointed at the evidence, and demanded they steam out the interior AND use Medo's Odor Gun on the interior, as well as BG FrigiFresh on the vents until they came out clean and clear. They paid for the rental car, materials and the labor. Materials included new mats too.
Frankly, that's unacceptable. Make them fix it. You'll never get it out otherwise.