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Originally Posted by timgco
I see. They won't replace it? It is considered a wear item. But, maybe you have some bad material or stitched up bad? Any pics? WHeat or Ebony? What year? How many miles? Maybe your H2 bothers/ sisters can help.
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At 30k miles on my 2005 SUT, the wheat leather is cracked on both the DS and PS front seats; no pics. There are other threads here about the same issue, with some owners getting their seats recovered under warranty.
My service guy thinks I'll get better results if I just start by going over his head from the get-go, so that's why I asked how do I go about that. It's not like he's being totally objectionable, so I'm not quite ready to start a campaign of fury. LOL
Thanks!