I know you must feel miserable going into that type of work environment everyday. We're laughing because that woman sounds incapable, unreal, and without a clue as to how to treat another human being. What a nightmare. I wonder if you could have a recorder on you to catch some of the ridiculous expectations she has... you know, one of those micro-recorders you could slip in a pocket? Then, take it to a lawyer. A "communication problem"???? Are they joking??
