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Originally Posted by Scouts Out

As everyone knows I have been fighting Wright over the service (to save space use the search function). THey got a new service manager, she called and tried to make it right, they came and pick my H3 up (45 minute ride each way) dropped off a courtesy car (GMC Envoy) and I knew I was going to be able to forgive all the bad feelings I have

. I just got my H3 back, they inspected it, changed the oil, fixed my center vents and that was all that went right. They rotated my tires but told me that rotating the spare in was not part of the service. (I would think it would be, since GM recommends rotating with the spare. Maybe they were too lazy to reset the TPM if they did the spare too. )The roof rails they had on hold they claim ended up being two of the same so they did not replace them. (When did they order them? GM Service Parts purged the old rails when the new ones were released. Purged means they were destroyed at the warehouse...sent to a recycler. Dealers were to purge their stock too, and get a credit for those purged from inventory. Good way for a dealer to make a little extra profit? )They will order them and I can bring it back anytime to have them replace it... why could they not just get it right the first time. and to make it complete.... the interior is dirty. Why can they not fix it, I really want to like them, to brag about them, tell everyone how great they are...

I hate to say it, but sometimes, dealers are their own worse enemy.