The web link you had provided works for me. It must be something at your end. Their phone number is: telephone: 323-724-2977. Their e-mail is: Support and Technical Support<support@hitchcam.com>
Their adddress is: HitchCAM?
5800 Bandini Blvd.
Commerce, CA 90040
Web Site:
http://www.hitchcam.com/contact.htm
Hope this helps!
