I just made a surprise visit over to the dealership. I walked in and sat down right in front of my service writers? desk while he was on the phone.

He immediately apologized and said that his tech that specialized in this type of repair was backed up for three weeks and that he was going to do everything in his power to get the job done by 5 o?clock this evening.

Naturally I asked how he/techs were planning on getting a two day job done in seven hours. He proceeds to tell me that it?s actually a four hour job and that since the service manager is the one that made the original commitment to have the repair completed, he (the service manager) would complete the repair himself. He said that he was going to try and pull his normal guy off of a job to ?bang? this one out for him but if not, the service manager would be the one handling the situation.

I expressed my disappointment with him and the treatment I had received up to that point. He again apologized and told me not to worry about it, and that it would be taken care of. I instructed to contact me immediately if it becomes apparent that my vehicle wouldn?t be ready by this evening so I may retrieve it and seek appropriate service elsewhere.

Now I have no choice but to question the integrity of the repair, if it actually happens?