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Originally Posted by cmeinck
GM called to confirm my request to have them buy back the truck. They indicated they spoke to the dealer and "the battery was replaced". Clearly, they are not taking this matter seriously. At no time did the rep mention the 5 times the car has gone dead or the 4 times it has been towed to the dealer. I have a bad feeling I'm about to get hosed. She said if I'd like, I can have it escalated and receive a response by Monday. They told me 48 hours on Tuesday and now it's an additional 48 hours. I'm trying to be nice about the whole matter, but I'm getting a bit annoyed. She acted as if it were the first time it happened and it's magically gone by inserting a new battery. I explained that my old Ford Escape has never once been DOA after 60,000 miles. The H3 has been dead 5 times with only 7500 miles. I informed her to look at the roadside assistance records on the vehicle. 5 times for a dead vehicle. Hmmmmm, does that sound reliable? I explained that I had yet to contact an attorney, but would if necessary. Simply put, give me a truck that works or a refund. Clearly, there is a problem with this one.
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you are being way too nice with the dealer and gm. you need to escalate. threaten to go to the media if they dont take it back. that always works wonders. i had a mercedes suv. i won't go into what the problem was, but when it recurred a second time i demanded to talk to the regional service mgr. they took the car in, brought in engineers to look at it, couldnt duplicate it. i said i do not want it back. and if i'm forced to take it back i will make it public. they asked what i wanted after a year into my lease. i said all my payments, including down payment, fees etc etc. two weeks later i had a certified check from MB. they did however have me sign an agreement not to go to the media or discuss the settlement publicly. that was about 7 years ago. scream and threaten -- thats the only way to get action. i've been following this thread to see how you've been doing. not only do i sympathize, but i got an h3 early in december so i too have a vested interest. in fact for the past week, i've been down with the flu and havent driven the h3. but after reading your problem i've had my wife start is every night just to make sure it isnt dead. it's fine. it's an '07 with at. good luck!!!!!!
