[cmeinck]

Just an update as it might help someone else who might end up having a similar problem. I received calls late Friday from both GM and the dealership. First GM, they were supposed to get back to me on Wednesday, but instead waited until end of day Friday. When I called back, I found out the CSR was gone for the weekend. How convenient. She called this morning to let me know "the decision to repurchase the vehicle has not changed". According to the rep, it was due to "low mileage". "The computer modules in the car require it to be run or it drains the battery". After 10 minutes of venting my frustration, the source of which is not being able to discuss the situation with the "decision maker", she informed me that Service Manger at my dealership discusses the matter with the District Service Manager. This is how they come to a decision. I spoke with the Service Manager a few weeks back and he told me "They do not have any impact on the decision and do not speak to GM. All they do is release the information and work orders."

I remember the conversation because I was so shocked that GM doesn't contact either the service manager or myself regarding a $40,000 problem. I remember telling him how frustrated I was at the process and yet there was no mention of this little factoid. In our conversation, he mentioned that mileage would be "the problem I'll have".

Flash forward to today and the reason GM has decided not to repurchase the vehicle is due to "amount of mileage". When speaking with the CSR, I asked her if it were possible that the Service Manager did not speak to the District Service Manager. "In her experience with cases of this sort, the District Service Manager always has a conversation with the Service Manager at the dealership".

Either I'm being lied to by the Service Manager or someone dropped the ball. Letters regarding my situation will be drafted this week and sent to GM, local media and CC'ed to the dealership. Anyone know a good lemon law attorney?