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Originally Posted by hummer74
My questions to you all are:
1. I've never noticed prior to now, that you had to backup to get the truck out of 4hi-lock. Have you?
There might be an issue there. Is it an intermittent problem or does it happen everytime?
2. Do you have grinding noises when turning slowly in 4hi-lock?
Probably shouldn't hear a "grinding" noise.
3. Don't you think that they should fix the horn (safety issue) under warranty? especially since they had to open it up to find the issue?
If it is as simple as you said, yes, they should have just cleaned the terminal and since labor was already invested to locate the problem.
(how hard is it to wipe off grease when you already have it opened up?)
4. Shouldn't alot if not all these issues be covered under extended warranty?
That depends on what "extended warranty program" you purchased. look at your agreement, see what is and isn't covered.
5. Why do I have to pay a stupid checkout fee, to see if something is broken or covered under warranty?
Because the technician still needs to be paid either way. He has time invested in diagnosing your problem. If you go to the Doctor because you dont feel good and he says you're ok, do you still pay your co-pay? When you are still under your "factory" warranty, the dealership can bill GM for the time invested in diagnosing.
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As for your loaner car, MOST extended warranty programs will not pay for a loaner until a repair has been diagnosed and will be covered by them. Then and only then will they pay for one if it will be an overnight repair. Some Extended Warranty companiers still might not provide a loaner even at that point. The dealership gave you a loaner to attempt to make you happy.
You're not gonna like what I have to say and I don't mean to offend you at all, but it sounds like most of your anger should be directed to yourself and not the dealership. You should have been aware of your service contract limits and benefits when you purchased it as well as when you took it in for service.
The service writer should have explained to you that there would be a diagnostic charge for "non-covered" items when he wrote the servcie order. If he didnt, that would be your only "leg-up" to having your money returned for the diagnosis. Did you sign the work order when you dropped it off?
Did you buy your vehicle from them? If so, how long ago?