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Originally Posted by jdrew
As for your loaner car, MOST extended warranty programs will not pay for a loaner until a repair has been diagnosed and will be covered by them. Then and only then will they pay for one if it will be an overnight repair. Some Extended Warranty companiers still might not provide a loaner even at that point. The dealership gave you a loaner to attempt to make you happy.
You're not gonna like what I have to say and I don't mean to offend you at all, but it sounds like most of your anger should be directed to yourself and not the dealership. You should have been aware of your service contract limits and benefits when you purchased it as well as when you took it in for service.
The service writer should have explained to you that there would be a diagnostic charge for "non-covered" items when he wrote the servcie order. If he didnt, that would be your only "leg-up" to having your money returned for the diagnosis. Did you sign the work order when you dropped it off?
Did you buy your vehicle from them? If so, how long ago?
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i believe it's a gm extended warranty. i didnt know all the specifics for the warranty because i bought the truck used and payed to have it transferred to my name. i guess next time, i better KNOW if something is covered under warranty. and no, they didnt explain that if they didnt find anything that i would be charged. the only thing i signed was something for the loaner car saying that i would return it 24 hours after my truck was finished.