Originally Posted by
keliente
Quote:
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Originally Posted by westhillsat
You get to pick on the order form, I picked 4WD  |
I saw that....but she stated the H3 was an AWD. There is a difference.
And just for the record, I had been entirely polite until she started giving me smart ass answers with dancing bananas.
I wish them success. I am in the customer service business, no matter how pissed I get at the client....it never gets this out of control.
Control the sale.
If you don't know, say I DON'T KNOW. I will ask and get back to you.
If you are unable to answer because you would be divulging proprietary information....say so.
Be honest.
If she were my sales person, she'd be off the phones and in a file room pronto stat.