These companies, that have these tremendous call centers to resolve customer service issues are all the same.
They pay a wage that allows their emplyees to make ends meet, but really do you think the person on the other end gives a damn about the customer?
I don't.
I think that in some cases, you get what you pay for when it comes to employees. Most folks work becasue they must, not because they want to. and further, most folks work at jobs they don't like. It is reflected in their performance.

I'm unhappy to hear about the lack of Onstar's customer service, but am not too suprised.