All I can say is I have noticed a marked difference in how my Dealer treated me, v.s., how a certain Salt Lake Dealer treated me.
Left Moab with a desire to tell my dealer to shove it.
They, the Service Manager, the Parts Manager, and the Shop Manager, didn't even call or follow up w/me after I let him know what happend.
The SLC dealership was awesome. Shipped the parts...no questions asked, right to the shop.
My dealer told me to call them back when I got my "ducks in a row"
