[Quicksilver]

Thanks for the feedback everyone. Some good insight. I am going to the dealership tomorrow and asking the Service Manager how he deems my vehicle "SEVERE SERVICE" when the Owners Manual clearly states it is "NORMAL SERVICE". When he tells me that its his opinion rather than what is written I will then ask him how that can be credible when his primary statement to me early on was that I failed to follow the Owners Manual word for word. The very thing he failed to do in his decision to deny my case. Thanks again. I'll be sure and let you know the outcome.