Quote:
Originally posted by HummBebe:
All I can say is I have noticed a marked difference in how my Dealer treated me, v.s., how a certain Salt Lake Dealer treated me.
Left Moab with a desire to tell my dealer to shove it.
They, the Service Manager, the Parts Manager, and the Shop Manager, didn't even call or follow up w/me after I let him know what happend.
The SLC dealership was awesome. Shipped the parts...no questions asked, right to the shop.
My dealer told me to call them back when I got my "ducks in a row" 
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considering the service writers at your dealership, i'm not surprised you got that response. the typical response is "bring it in so we can look at it", and since you couldn't bring it in, they didn't know enough to be able to help. for anything major from now, i'm driving to Reno, unless the bus can't be driven at all. the parts house has always been helpful, but unless you can get the shop foreman on the phone, calling for service questions is a waste of time.