[dochummer]

Yep, that's glenn's email address. He's been out of town since the 4th of this month, and said he'd be out of town for three weeks. I'm sure when glenn get's back, he'll take care of it. He's always been quick to respond to my questions... Sorry to hear about your problems, again, my experience has been similar to Babhumv's and I have nothing but praises for them. My previous purchase from them was shipped just like yours - wrapped the crap out of it in plastic wrap - surprised, but there was no damage to them - It did include all the necessary hardware, install instructions and receipt... Hopefully, you're experience is only an isolated incident... Good luck...

Additionally, when I spoke with them, they did mention they were rushing to get the H3 bars made to fill the orders...They had just sent out 2 more sets on Tuesday last week when I talked to them...Sounds like they might have just been rushing too fast...