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Originally Posted by jayell1
I've already been in touch with Al Serra... I told the guy what happened and he said it was no surprise... He said that he has heard more complaints about the Castle Rock Medved dealership than all other dealerships combined! I got a call yesterday from the General Manager of the entire Castle Rock Autoplex and he appologized and said "he had a talk with Todd." Had a talk??!! Give me a break, if they cared about how customers were being treated, he would have told him to get his _hit and get the hell out... Bottom-line is that's how they operate from top to bottom....
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Contact Stan or Darwin at Al Serra. They will treat you right. PM me if you want Darwin's contact information. Brian the HUMMER service guy is also very professional and will take care of you.
I live about 3 minutes from Medved South and drive to the Springs for everything.