contacted this gentleman at AMGenneral,
Dan.Collins@amgeneral.com and also the local BBB for Columbus. Dan is sending all the info to the local Hummer maneger for the area. The BBB sent a letter to Hummer of Columbus regarding my comlaint, Hell with typing it all out. i'll copy paste it.
there reply is the second paragraph, my reply to there statement is at the top
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Activity
Date
Activity
Description
05/29/2007 Received Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.)
CTIS VALVES were NOT fixed and are in same state they left them in, Torque spec I asked for was a 2 piece military wheel that I used as a spare. I was not abusive. as I was not in a position to be so as I am a professional contract designer at Honda R&D. and unfortunately they will not allow me to vent my full wrath at such fools. Yes I can be abrupt but never abusive. as for the damage sustained to my vehicle I will either allow a trained mechanic of your choice or submit photographic evidence. which ever you deem necessary. I will also get written affidavits from 2 world renowned Hummer experts to testify that the damage sustained is excessive.
as to being a qualified tech, no im not. but even so I think im better qualified than there H1 tech who's main qualification seams to be "I worked in California".
Having over 15 years designing vehicles for Mercedes, Landrover, Chrysler, GM, BMW, Isuzu, Toyota and now Honda I think I have a fair understanding of how they work.
My automotive credentials should not be critiqued by someone who explains to the customer that. They do not apply heat because it will 1) distort the reading of the machine, 2) alter the molecular structure of the metal.
Ant 1st year tech knows the correct procedure for this, just because my H1 is based on the military hmv does not mean it gets fixed with brute force and ignorance 05/28/2007 OTTO Forward Business response to Consumer CLT.cf.rtf 05/24/2007 Receive Business Response Contact Name and Title: Brad Johnson General Mgr.
Contact Phone: 614-717-9494
Contact Email: brad@hummer of columbus.com
05/24/07
Mr. Grady brought his H1 in January for us to align the rear wheels. To align the rear so that it tracks correctly we must turn the tie rod ends(radious arms) so that we can set the rear wheels to spec.Often the radious arms are rusty and corroded.It is customary to turn the radious arms with a pipe wrench and a extenion as the are very large and often hard to turn.This sometimes put small scratches or grooves in the metal which does not compromise the metals integrity.Another way is to heat the radious arms with a torch which can damage the radious arms due to the size of the arm.We align and work on many H1 vehicles this is the first time a customer has complained. This customer thinks he is a qualified tech and has a opion different from ours. Our techs are factory trained and the tech who worked on his vehicle has 10 years of H1 experience.Bear in mind that this tie rod end is ment to go off roading as the H1 was built for.Many times the under carriage of these vehicles have scratches and dents and groves cut in the frame radious arms and under carriage.As for the CTIS vales these were damaged by the customer when he removed them to replace the tires himself.Once again if you are not familiar with these valves and how they are to be removed the can be damaged very easily. The customer like to do his own work and bring the problems to us.He even called our service dept to get the tork specs for the hubs as he was installing the wheels after he had replace the tires. Customer was aked to leave the dealer ship after he was abusive in the service drive and on the phone to me. If we would have damaged the vehicle we would have repaired at our expence.At this point is see no wrong doing on our part and do not wish to work on this customer's vehicle again.If he is as qualified as he states to be a tech he should have no reason to bring his vehicle to our Hummer store. I regret our difference in opions but this is a situation were the customer feels he is more qualified than us and i dont feel that i would be able to please him.It is not our normal business practice to ask customers to leave and not return but in this case i feel it is best for both parties.Just to note we fixed his CTIS vales at no charge to him.
I think the managers parting comments to me summ it up best " IDONT GIVE A DAMN ABOUT YOU< YOUR TRUCK ORE YOUR BUISENESS. GET THE HELL OUT OF MY SERVICE BAY"
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If this person had paid as much attention to my vehicle as he does (useing hummer of columbuses facilaties) to working on his own boat i dont think we would be in this situation now