UPDATE:
I went to the dealer on sat left my house ate 5am gtot there at 7am sharp.
On the way down I got myself worked up thinking of what has transpired with this H3 to date. To prefix that I want to say I love this H3. I do realize it is a first year production run and there could be glitches and problems. And yes it is man made....
With that said here is a breakdown of what I have been through.
1) Onstar never worked from day 1 I know there is dealer prep where they have 1 person who is in charge of sitting in the vehicle who goes through all the functions and yes they are suppose to push the onstar button to make the initial connection. My feeling is they either failed to do this or they did and passed the truck on to me knowing it never worked.
The onstar deal took 3 trips down 2 hrs each way round trip for a re program of the module which never worked. The reason I didnt go for a 3rd useless trip was because I called onstar and raised hell...the whole time the tech said he knows the module is bad but onstar needed him and I to jump through more hoops. I called onstar myself and told them either they sent a new module to the dealer so the next time I go down it is fixed or I was having them remove all the onstar equipment period end of story.
They had the module that wed after a monday call and I got the module swaped that sat.
Problem fixed and working fine to date. My feeling is the dealer should have made that call.
2) The second trip down I told the service manager that I had a metal to metal tapping noise and that I hared that checking the torque of the belt tensioner and cleaning the pullys and replacing the serp belt was the fix. He told me in no uncertain terms that I am the first he has heard of it and that the truck would need to be left overnight due to the nnoise only happening when first started up in the am and only at that time. I let it go, leaving the vehicle was not an option for me due to the location and the 2 hr distance.
The resolution to this is below.
3) Recall of rear washer pump, willing to replace I just needed to get down there.
Resolution below
4) Stab light faliure check 4wd
Resolution below.
Ok back to the sat appt when I arrived I have to say I was pissed 6th trip down I wanted all of it fixed. I called the parts dept and orderd the encoder motor myself (which I later learned they pulled from the shelf and used on another customers truck..good thing I called or it wouldnt have been there sat when I arrived.
I made sure they had a belt and the washer pump and another encoder motor on the way...they told me someone dropped the ball...
What I have the real problem with is not that things happen but basicallly how the service manager handled me and my H3 on all problems.
On saturday I told him this what I wanted:
The pullys cleaned and the tensioner checked and the new serp belt installed. The washer pump changed out under warantee recall, the encoder motor changed out and the TCCM cleared and re-programmed...after a good chewin I had been up sice 5am and the 6th trip I was done..
I learned at that time they new it was the encoder motor all along and had replaced many..so tell me why did the serv manager tell me to bring it down to have it checked knowing what it was but telling me he had no idea so they could tell me it was the encoder motor and send me home only to come back again to have it replaced?
I also learned that they have replaced numerous belts due to coolant contaminents during the build process getting on the pullys and serp belt..same scenerio never head of it leave the truck overnight?
He said well look at the bright side all of your parts for everything are he Mr Morgan....I said do you know why????
I ORDERED THEM AND MADE SURE THEY WOULD BE HERE FOR TODAYS APPT....HE NEARLY ****.
I told him I wantd to speak to the owner he turned pale. He handed me a piece of paper with the owners name and said he would be in around 9am but I will probably be doen by then I said I will wait for him.
In the mean time they hunted me down after I had about 10 cigeretts in 30min. He told me the HUMMER manager was on his way in and coming straight to the service center to talk to me.
I guess they wanted me bypassed from the owner or both of there heads were going to roll...crafty arent they?
He pulled up in a tricked out H2 got out and we had a powwow next to his ride. I gave him the entire run down and said for a customer to be told they were the first to have a problem and the service manager well knowing they have done multiple fixes is MAJOR problem he agreed. I told him for me to have to order and baby sit the parts is total BS and that I was acting as my own service manager and the only reason they were here today is because I researched the problems and fixes (much thanks to this board and to F5Fstop)(mush praise my brother much praise) and basically I was totally pissed and done and that ths was my 6th trip down here in 3,000 miles for numerouse problems.
He said Immediatelly that yeah they are a new dealer and had things to work on yada yada whatever this is basic IMO.
He handed me the keys to his H2 and said take it home and he would personally drive my H3 to me at home. I said nah I will wait for my truck I just want it all fixed...he offered me a complimentary oil change,,,I said isnt the first one free anyway? BUSTED!
He said yes...I told him I am probably moe educated on the functionality and the innerworkings of this truck than the service manager...he agreed, and said we need people like you working here! I almost fell down.
He said what can we do to make you happy.
I said I want a brushguard installed for free, and that mabye it would cover all my gas expense for the 150+round trips made 6 times.
I though he was going to laugh at me but he sadi DONE.
Yup thats right I got the guard on that day and its nice with the grille I had painted black like the body color.
So in summary here is the code that was stored in the TCCM..C0276 and C0327 set determined internal fault in transfer case encoder motor, asper data provided by technical assistance in 2 like cases. Replaced transfer case encoder motor.
1 89059551
HUMMER REcal 05115 rear washer pump
Pump kit 10389565, inspected and replaced.
Cleaned pullys and found contaniments on belt and pullys replaced drive belt and cleaned pullys as per PIP3338D
belt pn is 12580826.
Guess what? no more metal to metal on cold start, and from sat at noon to today here on the east coast at 10:30am no Stab failure.
and yes the washer pump works although I will never use it.
Oil filter pn# is 89017342
At the bottom of the ticket on pg 2 it reads as follows:
Installed complimentary brush guard on front per _______ ________. I will leave the name out.
Here is some personal advice for all of you.
Do your homework and educate yourself on the truck and its inner working as best you can.
If you have trouble talk to a tec.......ie: F5Fstop they do the work, they know how many have come in, they usually know the fix.
I will keep you all posted of the progress on the encoder, they did tell me that GM initially told them to just pull the TCCM and swap it period, then it didnt fix the problem so GM put an indefinate backorder on the TCCM's to keep the service managers from ordering them. The new fix is to replace the encoder motor and to clear and re-program the TCCM.
Just so you all know I did call the onstar tec GM Goodwrence diagnostics and it was useless they cannot give you codes from the computer through that service at all, and what they told me was it was a problem with my antilock breaks??
Well in talking with th tec he told me what the stab light goes on due to the encoder motor failure it sets a code for the stab/4wd and the antilock breaks hence the 2 codes listed above.
All is well now and I am diggin my renewed H3 and brushguard, got the erl chanled and the truck washed and vacuuumed as well.
Thansk to all who provided information, and especially to F5 whome wouthout we would all be at a loss he is our bank of knowledge and an incredible resource because he works on our vehicles from the inside out....eberyone else I have dealt with with the exception of the tec works on them from the outside in....HUGE difference.....I told him his serv manager needs a schoolin as do the salesmen send them back with the tec 1 day a week and they would probably sell more H3's..
UNO
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