f5
In this post you said the tech said it was coming from the brakes. They obviously have no idea. But it is their job to figure it out.
http://www.elcovaforums.com/forums/s...8&postcount=49
The Field Rep is avoiding you. Plain and simple. Or, someone has not been honest with you and actually contacted him.
Just tell them you want it fixed, now, please.
That's why an attorney would help. They know the laws and can blither blather the demand for satifaction or else. Because they identified it as the brakes, you could be in a potentially dangerous situation blah blah blah.
Squeaky wheel get the grease. Get assertive. I would never wait more than 24 hours for a call back.
I make my priority list the Harvard way every day. So do they. If you are not getting a call back, you are not making the list. If you are not making the list, they don't even know you exist.